Clinical Operations Project Manager - Periop & Procedural Services

The University of Kansas Health System•Kansas City, KS

About The Position

The Perioperative and Procedural Services Clinical Operations Project Manager supports perioperative and procedural areas by managing transformation projects intended to improve care delivery and the consumer experience across the enterprise. The role collaborates with and leads multidisciplinary teams, and may involve developing and implementing front-end process standardization and training, identifying improvement opportunities, and measuring, monitoring, and improving performance. The manager coordinates clinical projects from research and planning through implementation, stabilization, evaluation, and transition to operational ownership. The role also leads clinical transition and operational readiness for new services, construction, technology, equipment, infrastructure changes, and major events. It provides process facilitation and analytical support, maintains project tracking and reporting, and coordinates with multidisciplinary groups and external partners on quality, safety, regulatory, and operational initiatives. The position champions performance improvement in Perioperative and Procedural Services, documents improvement work using the PDSA method, supports data collection and evaluation, and uses change-management techniques to help implement projects and education. It also monitors healthcare process innovation and project-management developments and aligns project coordination with unit, department, and hospital goals.

Requirements

Bachelor's degree in Nursing, Health Care Administration, Public Health, Quality Management, or Healthcare Quality.
At least 3 years of experience in clinical operations, healthcare project management, quality or safety, or regulatory readiness.
Experience in surgical or procedural services.
Clinical background with knowledge of patient care workflows, safety, and operational risks.
Experience leading multidisciplinary teams.
Experience in project management, communication, facilitation, and problem-solving.
Superior communication, organization, and presentation skills.
Ability to interact and work with multidisciplinary teams, including frontline operations, physicians, management, and technical and financial staff.
Exceptional skills in collaborative software such as SharePoint.

Nice To Haves

Master of Business Administration, master's degree in Health Care Management or Nursing, Master of Healthcare Administration (MHA), or a master's degree in a related field.
Clinical licensure or professional certification.
Experience with accreditation, operational readiness, emergency or downtime planning, or clinical technology and infrastructure projects.
Experience in lean improvement, performance improvement, change management, or project management.

Responsibilities

Lead performance excellence initiatives, including analyzing data for performance improvement and lean activities, researching effective patient-management and perioperative and procedural operations models, and designing programs to address patient and provider needs and improve quality of care and resource use.
Lead clinical transition and operational readiness for new services, construction, technology, equipment, infrastructure changes, and major events.
Coordinate short- and long-term departmental clinical projects through research, planning and design, implementation, stabilization, evaluation, and transition to operational ownership.
Facilitate planning meetings and create and update project schedules.
Develop and maintain project plans, timelines, milestones, deliverables, risks, dependencies, and escalation pathways.
Coordinate multidisciplinary groups, including quality, safety, regulatory, IT, facilities, and biomed, on patient safety and environment-of-care issues.
Provide process facilitation and analytical support to perioperative and procedural areas; maintain project tracking tools and summaries and report project progress and risks to senior management.
Coordinate regulatory, accreditation, emergency preparedness, downtime, disaster recovery, and business continuity initiatives.
Collaborate with external partners to implement evidence-based quality improvement practices that improve patient processes and outcomes.
Keep abreast of trends and developments in process innovation and project management in healthcare and related industries.
Maintain timelines with internal and external stakeholders and use communication, collaboration, and risk-mitigation strategies to keep work on track.
Champion quality and performance improvement efforts within Perioperative and Procedural Services.
Document performance improvement initiatives and quality processes using the standard PDSA method.
Set priorities and oversee department-specific performance improvement initiatives based on current performance, regulatory requirements, and institutional and national initiatives.
Support ongoing follow-up and evaluation of changes to ensure conformance and continued achievement of goals.
Document activities and develop feedback reports communicating project findings and activities to collaborators and other involved parties.
Participate in data collection to improve system and clinical outcomes at the unit, department, and hospital levels.
Apply change theory and effective techniques to support successful project implementation and education.
Use unit, department, and hospital goals to guide project coordination and actively seek solutions to department needs and initiatives.
Perform the professional, clinical, or technical competencies required by the assigned unit or department.