Operations Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables required timely travel.
• Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
• Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
• Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
• Ability to make timely, accurate decisions using available information, including when information is vague or limited.
• Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
• Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
• Ability to read, analyze, and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
• Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
• Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
• Personal responsibility for assigned tasks, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
• Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
• Strong organizational ability and a systematic approach to assignments, including ability to reduce confusion and organize complex situations.
• Strong problem identification, analysis, and resolution skills; detail orientation, organization, process focus, self-motivation, proactivity, and patient focus.
• Ability to create presentations.

Nice To Haves

• Associate degree or bachelor’s degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

• Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
• Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
• Investigate and resolve staff and patient issues by assessing facts and circumstances and developing timely, effective, logical, and creative solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth.
• Manage expenses to achieve monthly goals and budgets.
• Follow cash management and accounting protocols.
• Help the team deliver the Perfect Patient Experience.
• Lead, coach, and mentor team members to identify and implement improvement opportunities.
• Maintain commitments and open communication with direct supervisors, building trust-based relationships and raising issues and concerns early.
• Maintain a professional appearance and demeanor and address others professionally and respectfully.
• Develop proficiency with tools and resources for people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
• Ensure compliance with company policies and applicable state, federal, and other regulations.
• Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
• By the end of the development program, demonstrate competency managing Front Office and Back Office teams and developing team members.
• Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
• Perform other duties assigned by the direct supervisor that improve team member development outcomes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Tuition reimbursement
• 401(k)
• Paid time to volunteer in the local community