Operations Manager

ABM US•San Diego, CA

25d•Onsite

About The Position

ABM is seeking an Operations Manager to oversee airport transportation services. This onsite leadership role manages overnight operations, employee and passenger shuttle routes, bus availability, staffing, safety, and client communication. The Operations Manager will supervise approximately 25–30 employees during the assigned shift and support reliable transportation services in a fast-paced, 24-hour airport environment.

Requirements

1 year of management experience required.
High school diploma or GED preferred.
Valid Commercial Driver’s License (CDL) required; a CDL permit alone does not meet the requirement.
Prior airport experience required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
Previous supervisory or management experience in a high-volume, time-sensitive, or transportation-focused environment.
Experience driving or overseeing buses, shuttles, or commercial passenger vehicles preferred.
Basic computer skills, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.
Strong communication, organization, decision-making, problem-solving, and customer-service skills.
Ability to work evenings, weekends, holidays, and provide flexibility during emergencies or operational disruptions.
Ability to remain calm, professional, and solutions-oriented in a fast-paced airport environment.
Must successfully complete required drug testing, federal background screening, fingerprinting, and airport badging requirements.

Nice To Haves

OSHA or other safety training preferred but not required.

Responsibilities

Administering and/or implementing policies, systems, programs, processes, procedures and/or plans throughout the locations within the station.
Conducting audits to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
Accommodating increased / decreased client staffing requests.
Fostering deep and meaningful relationships with our client representatives. Visiting our clients frequently to discuss outstanding issues, concerns, and opportunities.
Inspiring and motivating others to do well.
Ensuring financial targets are met through effective scheduling and time management.
Working closely with the human resources team to recruit and retain the most customer service driven workforce in the business.
Delivering world class training programs that ensure team members remain attentive to each passenger’s personal needs.
Working closely with the Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
Managing daily schedules.
Maintaining communication with Supervisors to maintain optimum staffing levels.
Effectively coaching, counseling, and disciplining employees.
Working with the Safety Quality Manager to ensure the safety and security of the operation.
Setting a positive, professional example for the workforce.
Establishing and maintaining effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.
Complying with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Miscellaneous duties as assigned.
Holding employees accountable while following ABM policies and procedures.