Operations Manager

PDS Health•Atlanta, GA

25d

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently run a financially viable PDS-supported dental office. The trainee owns their professional development by completing the OM Development Program with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The position is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months after timely completion of the program. The role involves learning and applying the PDS Operational Model, leading and developing office teams, supporting the Owner Dentist, and managing office performance, finances, compliance, and patient experience. Trainees report weekly to a Regional Manager. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the license verified through a motor vehicle record check at hire; alternatively, have reliable alternate transportation that enables required timely travel.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using available information, including when information is vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read, analyze, and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Personal responsibility for assigned tasks, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational ability and a systematic approach to assignments, including ability to reduce confusion and organize complex situations.
Strong problem identification, analysis, and resolution skills; detail orientation, organization, process focus, self-motivation, proactivity, and patient focus.
Ability to create presentations.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Investigate and resolve staff and patient issues by assessing facts and circumstances and developing timely, effective, logical, and creative solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash management and accounting protocols.
Help the team deliver the Perfect Patient Experience.
Lead, coach, and mentor team members to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, building trust-based relationships and raising issues and concerns early.
Maintain a professional appearance and demeanor and address others professionally and respectfully.
Develop proficiency with tools and resources for people-related functions, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office teams and developing team members.
Develop and implement an office success plan, including staff development and protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that improve team member development outcomes.