Operations Manager (Part-Time)

Lakeside Shopping Center•Metairie, LA

7d•Onsite

About The Position

The Operations Manager is responsible for fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Depending on business needs or store volume, the Operations Manager may also perform Freight Coordinator and Visual Merchandiser duties. The role combines store operations, shipment and inventory handling, visual merchandising, Guest service, and support for teammate onboarding and selection. This position has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of and day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the District based on business needs.
Ability to perform the physical demands of the role, including standing, walking, handling objects, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Complete the Operations Manager daily disciplines and manage promotions by educating Teammates and ensuring signage is appropriately displayed.
Complete pulls and markdowns, monitor layaway procedures, and handle reservation application activity, including Guest follow-up, team education, and product reservations.
Answer internal and external store phone lines and resolve questions and requests efficiently and courteously.
Lead onboarding and selection activities, monitor hiring dashboards, set up interviews, and complete onboarding for new Teammates.
Complete inventory reviews, including year-end inventory, and maintain knowledge of Point of Sale (POS) software.
Apply exchange, return, payment, and Loss Prevention procedures while providing Guest service.
Receive freight boxes and store transfers through the register, report inventory discrepancies, and maintain shipment-related paperwork.
Recognize security risks and theft and know how to prevent or handle such situations.
Prepare shipping labels, sort packages by transit time, and ship alterations, layaways, special orders, and other items to Guests or stores as requested.
Send recalls and Return to Vendors (RTVs) weekly; complete special orders and related Guest calls.
Keep supplies stocked and organized, organize fixtures and shelving, and maintain a neat, clean, and organized work area.
Handle store maintenance issues, including plumbing and electrical issues.
Communicate policy violations to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner, and provide the Store Manager feedback on merchandise handling concerns.
Follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Compare merchandise invoices with received items, check freight and transfer slips for accuracy, and verify transfers have been processed through the register and match items being shipped.
Fold and pack shipped items in appropriately sized boxes to ensure proper product presentation.
Develop a weekly visual merchandising strategy and use the Weekly Checklist, photo library, Performance Tracker, SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards and plan product rotation.
Stay current on visual standards and videos, and complete store window work with urgency.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, overcome objections, and problem-solve.
Educate oneself on company tools and share information with others.
Travel to and cover other stores within the District as business needs require, and handle schedule changes positively and professionally.
Fulfill the company mission through high-level customer service and contribution to positive team spirit.
Complete special projects and other duties as assigned.