Retail Assistant Store Manager - Visuals & Operations | Manhasset

Vuori•Manhasset, NY

1d•Onsite

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team by building customer connections and communicating Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to uphold retail sales and customer experience standards, leads daily store operations when the Store Manager is absent, and supports sales, inventory, visual merchandising, and team management.

Requirements

Availability for morning and/or evening shifts of 8 hours, 5 days per week, including at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including the ability to create customer experiences, build relationships, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder as needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an unforgettable customer experience and help ensure customers receive attentive service.
Take ownership of the sales floor and prioritize the customer experience.
Prepare fitting rooms, find sizes, and give customers knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing products, new arrivals, and replenishment, and inviting customers to events.
Stay informed about new and well-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear and serve as a customer resource.
Lead team projects while maintaining focus on customer experience and communicate inventory needs.
Assist the Store Inventory Lead with product shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow safety standards and store protocols when opening and closing the store.
Encourage employees to give their full effort and meet punctuality and role responsibilities.
Complete weekly manual restock and send a report to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Maintain store supplies and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock are completed and help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes, check one-offs, and ensure merchandising standards are maintained on the sales floor.