Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
• Develop customer relationships by anticipating needs and proactively offering services, including healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision and support healthcare services allowed by law, including vaccines and health screenings.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-clinical administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow the company's Good Faith Dispensing policy under pharmacist supervision.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Lead technician performance management, including decisions or recommendations concerning discipline and termination, and hold technicians accountable for legal compliance, attendance, and timeliness.
• Engage team members and use action planning to maintain and improve pharmacy performance.
• Hire, onboard, train, and schedule technicians; monitor completion of training and follow company policies and procedures.
• Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
• Assist the Pharmacy Manager in monitoring active and compliant pharmacy and team-member licenses, registrations, and certifications, including use of Walgreens verification resources.
• Follow company and legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or required state certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
• Follow performance-improvement plans and seek professional development and feedback, using the Healthcare Supervisor as a mentor and coach.
• Communicate support-center and other key messages to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Benefits

• Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.