Assistant Manager - Retail Store Operations FT (South Park)

Goodwill San Antonio•San Antonio, TX

5d•$45,000 - $45,000•Onsite

About The Position

The Assistant Manager co-leads retail store teams and co-manages store and donation operations to meet or exceed established goals. Reporting to the General Manager/Retail Store Operations, the role is responsible for team member and customer safety, prioritizing mission services for employees, delivering excellent customer service, and safeguarding and handling donations to maximize their value to Goodwill’s mission. The position leads staffing, employee development, scheduling, customer service, cleanliness, merchandising, production, safety, and asset-protection efforts. It monitors store performance and financial metrics, analyzes variances, and implements improvement plans and operational adjustments. The Assistant Manager also coordinates with Human Resources, life skills coaches, and Logistics and Transportation, and responds appropriately to emergency calls during and after store hours.

Requirements

High school diploma.
At least 3 years of experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income, and other organizational goals.
Intermediate Microsoft Office skills in Word, Excel, and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas and meet the physical requirements of the position.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Nice To Haves

Some college is strongly preferred.
A bachelor’s degree in management, operations, or a similar field is a plus.
Experience in nonprofit and human services work environments is a strong plus.

Responsibilities

Prioritize delivery of mission services to retail team members and work collaboratively with life skills coaches and Human Resources.
Establish a culture of safety, ethics, and quality throughout retail and donation operations.
Provide leadership, training, guidance, and support to team members to encourage continuous learning and improved performance.
Select, train, mentor, and develop employees, and build teamwork across store operations.
Communicate with employees to address attendance and engagement, support employee development, and encourage positive career movement.
Develop and implement staffing models and scheduling procedures; monitor their effectiveness and make course corrections.
Hold teams accountable for customer service and cleanliness standards, promptly correcting deficiencies.
Meet or exceed budgeted revenue, net income, expense ratio, and other assigned goals and metrics; analyze variances and implement improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed, and staff sales and production areas to keep the sales floor stocked with quality goods.
Train team members at donation locations to provide strong customer service and demonstrate a strong work ethic.
Control expenses and protect organizational assets and resources; monitor audits and direct observation to minimize shrinkage and take corrective action.
Communicate Goodwill initiatives, programs, benefits, announcements, goals, performance, expectations, and accountabilities to employees.
Collaborate with Logistics and Transportation to improve store operations efficiency.
Maintain team members’ skills through on-the-job training and formal training, with particular attention to safety.
Foster ongoing performance and development discussions; prepare timely appraisals for direct reports and ensure appraisals are completed on time and to quality standards.
Coordinate with Human Resources on rewards and recognition, promotions, transfers, corrective actions, and dismissals in accordance with organizational policies and applicable laws.
Respond quickly and appropriately to emergency calls during and after store hours.