Assistant Manager - Retail Store Operations FT (New Braunfels)

Goodwill San Antonio•New Braunfels, TX

10d•$45,000 - $45,000•Onsite

About The Position

The Assistant Manager co-leads retail store teams and co-manages store and donation operations to meet or exceed established goals. Reporting to the General Manager/Retail Store Operations, this role is responsible for team member and customer safety, prioritizing delivery of mission services to employees, providing excellent customer service, and safeguarding and handling donations to maximize their value to Goodwill’s mission. The Assistant Manager builds effective teams through hiring, training, mentoring, development, communication, and servant leadership. The role oversees staffing and scheduling, customer service and cleanliness standards, merchandising and production procedures, store performance and budgets, asset protection, and continuous improvement. It also works collaboratively with Human Resources, life skills coaches, and Logistics and Transportation, and responds to emergency calls during and after store hours.

Requirements

High school diploma; some college is strongly preferred.
At least 3 years of experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income, and other organizational goals.
Intermediate skills in Microsoft Word, Excel, and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas and meet the physical requirements of the position.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Nice To Haves

Bachelor’s degree in management, operations, or a similar field.
Experience in nonprofit and human services work environments.

Responsibilities

Prioritize delivery of mission services to retail team members and collaborate with life skills coaches and Human Resources.
Establish a culture of safety, ethics, and quality across retail and donation operations.
Provide leadership, training, guidance, and support that foster continuous learning and performance improvement.
Select, train, mentor, and develop employees; build teamwork and engage employees through servant leadership.
Develop and implement staffing models and scheduling procedures, monitor their effectiveness, and make corrections as needed.
Ensure teams meet customer service and cleanliness standards, correcting deficiencies promptly.
Achieve or exceed budgeted revenue, net income, E/R, and other assigned goals; analyze variances and implement improvement plans.
Train teams to follow standardized merchandising, sales, and production procedures and staff operations to keep the sales floor stocked with quality goods.
Train and maintain strong customer service and work ethic at donation locations.
Control expenses and protect organizational assets; monitor audits and direct observation to minimize shrinkage and take corrective action.
Communicate Goodwill initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities to employees.
Collaborate with Logistics and Transportation to improve store operations efficiency.
Develop team member skills through on-the-job training and formal training, with particular attention to safety.
Encourage performance and development discussions; deliver timely appraisals for direct reports and ensure appraisals are completed appropriately.
Coordinate with Human Resources on recognition, promotions, transfers, corrective actions, and dismissals in accordance with policies and applicable laws.
Respond promptly and appropriately to emergency calls during and after store hours.