Assistant Manager - Retail Store Operations FT (Culebra)

Goodwill San Antonio•San Antonio, TX

3d•$46,000 - $46,000•Onsite

About The Position

The Assistant Manager co-leads retail store teams and co-manages store and donation operations to meet or exceed established goals. Reporting to the General Manager/Retail Store Operations, this role is responsible for team member and customer safety, prioritizing mission services for team members, delivering excellent customer service, and safeguarding and handling donations to maximize their value to Goodwill’s mission. The role provides leadership, training, guidance, and support to team members; develops staffing and scheduling practices; maintains customer service, cleanliness, safety, and quality standards; and monitors revenue, income, expenses, shrinkage, and other performance goals. The Assistant Manager collaborates with life skills coaches, Human Resources, and Logistics and Transportation, and supports employee development, performance reviews, recognition, and corrective actions. The position may require responding to emergency calls during and after store hours and travel to various Goodwill locations.

Requirements

High school diploma required; some college strongly preferred; a bachelor's degree in management, operations, or a similar field is a plus.
At least 3 years of experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income, and other organizational goals.
Intermediate Microsoft Office skills in Word, Excel, and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas and meet the position's physical requirements.
For positions requiring driving: maintain a valid driver's license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Nice To Haves

Experience in nonprofit and human services work environments is a strong plus.
Some college education is strongly preferred.
A bachelor's degree in management, operations, or a similar field is a plus.

Responsibilities

Prioritize delivery of mission services to retail team members and collaborate with life skills coaches and Human Resources.
Establish and maintain a culture of safety, ethics, and quality throughout retail and donation operations.
Lead, train, guide, support, select, mentor, and develop team members; foster teamwork and continuous improvement.
Develop and deploy staffing models and scheduling procedures, monitor their effectiveness, and make course corrections.
Maintain high customer service and cleanliness standards and promptly correct deficiencies.
Achieve or exceed budgeted revenue, net income, expense/revenue ratios, and other assigned metrics; analyze variances and implement improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed, and staff sales and production areas effectively to keep the sales floor stocked with quality goods.
Train and promote strong customer service and work ethic at donation locations.
Control expenses and protect organizational assets by monitoring audits and observations to minimize shrinkage and taking corrective action.
Communicate Goodwill initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities to employees.
Collaborate with Logistics and Transportation to improve store operations efficiency.
Develop team members through on-the-job training and formal programs, including safety training, and encourage ongoing performance and development discussions.
Deliver timely, quality performance appraisals for direct reports and ensure appraisals are completed on time.
Coordinate with Human Resources on rewards and recognition, promotions, transfers, corrective actions, and dismissals in accordance with policy and applicable law.
Respond promptly and appropriately to emergency calls during and after store hours.
Travel to various Goodwill locations as needed.