Roark Retail Assistant Store Manager- Park City

Archipelago Companies • Park City, UT

1d

About The Position

Roark is seeking an Assistant Store Manager to partner with and support the Store Manager in all aspects of store operations. The role helps manage the guest experience, operations, customer flow, staff, and floor inventory, while leading the floor team in providing welcoming, helpful, and high-quality customer service. The Assistant Store Manager is expected to lead by example, solve problems creatively, act entrepreneurially, and hold themselves and the team accountable for a successful store environment.

The Assistant Store Manager supports sales and business results, store operations, visual merchandising, product flow, customer service, and staff development. The position also collaborates on store events and local partnerships. Compensation is hourly, based on experience, and includes benefits. The stated hourly rate range is $24.00–$28.00.

Requirements

• Experience relevant to the position; compensation is based on experience.
• Ability to lead by example and solve problems creatively.
• Entrepreneurial approach and willingness to hold oneself and the team accountable.
• Ability to provide strong customer service and guide customers using product knowledge.
• Ability to support store operations, sales, staff supervision, and customer flow.

Responsibilities

• Assist the Store Manager in growing revenue through a premium guest experience, employee relations, and operations aligned with Roark culture and retail operating principles.
• Support the Store Manager in meeting or exceeding financial plans, including revenue, payroll budget, and overall store P&L.
• Manage and execute product flow, restocking, back-of-house operations, supply needs, and daily store maintenance as directed by the Store Manager.
• Uphold visual merchandising directives and maintain visual standards and brand image daily.
• Develop product expertise, understand customer needs, share product knowledge, and guide customers to appropriate products.
• Oversee cashwrap and point-of-sale procedures, including accurately reconciling tills and processing returns, exchanges, gift cards, and discounts.
• Partner with the Store Manager in supervising the team, including recruiting, hiring, training, and career development.
• Support the Typical Week structure and facilitate daily scheduling and zoning.
• Motivate and inspire staff to approach the sales floor with enthusiasm and outgoing energy.
• Lead by example and maintain a credible, confident leadership presence.
• Share product and customer-care knowledge with staff and coach and provide feedback on product knowledge and selling techniques.
• Assist with staff performance check-ins according to the corporate calendar.
• Develop talent and support others through training and mentoring.
• Collaborate on, promote, and attend store events unless otherwise approved by the manager.
• Seek local collaborations with relevant brands, artists, musicians, and athletes to promote the flagship location.
• Assist the Store Manager in leading the sales team to deliver excellent customer service and build customer loyalty and community.
• Contribute tactile and process improvements to the sales and customer-service approach.
• Help create a distinctive and interesting retail store that reflects Roark’s identity.

Benefits

• Employee discount on OluKai, Roark, and Melin products.
• Yearly product from Archipelago brands at no cost.
• Medical, dental, and vision benefits through Blue Shield.
• Company-paid life insurance.
• Paid time off accrued annually.
• 401(k) with employer match in accordance with plan guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed