Retail Systems Analyst - Park City

Event Network•Park City, UT

About The Position

The Retail Systems Analyst supports in-store retail technology equipment and software at store locations and the Store Support Center (SSC). The role is the primary point of contact for the IT Support Line and IT ticketing software, and provides primary technology support at the SSC and secondary support at stores. The analyst also supports point-of-sale (POS) and related systems, prepares equipment for shipment, assists with network and phone support, and collaborates with IT/IS colleagues, vendors, contractors, and business partners.

Requirements

Technical knowledge or experience with Microsoft XP, Vista, and Windows 7 desktop operating systems.
Technical knowledge or experience with Windows Server 2003/2008.
Technical knowledge or experience with Microsoft Office 2003–2010.
Technical knowledge or experience with Micros/Oracle Xstore V6–V20.
Technical knowledge or experience with desktops, laptops, printers, and POS peripherals.
Technical knowledge or experience with Layer 3 switching/VLANs, router configuration, VPNs, firewalls, and RingCentral.
Ability to meet the physical demands of the role, including frequently lifting and carrying items weighing 50 lbs.
Ability to travel up to 20% of the time.

Responsibilities

Partner with IT/IS staff, contractors, and vendors to ensure efficient computer operations at the SSC and stores.
Maintain professional currency on technology used by the corporation and monitor industry trends that may benefit or affect the organization.
Supervise Help Desk Agents and support the Help Desk Supervisor with access.
Provide a path for ticket escalation and handle escalation for network outages and network-related issues.
Support and develop in-store technology and point-of-sale systems.
Help ensure computer systems remain available to process corporate and partner revenue streams.
Provide input to the annual budget and help ensure equipment acquisitions and service expenditures conform to it.
Answer IT Support Line calls and respond to IT tickets and email; act as an escalation point for outsourced support vendors.
Provide primary support for computers, software, and related equipment at the SSC and secondary support for those at stores.
Provide backup support and administration for store POS software and related systems, as well as backend POS systems at the SSC.
Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and testing functionality.
Provide backup support and administration for phone equipment at the SSC.
Work alongside the network and security team (TS).
Create company-wide Active Directory accounts and maintain a standard.
Help support the network at the SSC and stores.
Partner with IT/IS colleagues, vendors, and partners to provide solutions for the SSC and store locations.
Support and assist with special projects and company initiatives as needed.
Perform other duties as assigned.