Retail Systems Analyst - Park City

Event Network•Park City, UT

About The Position

The Retail Systems Analyst supports in-store retail technology equipment and software at store locations and the Store Support Center (SSC). This role serves as the primary point of contact for the IT Support Line and IT ticketing software, answers support requests, manages ticket escalation, and provides technical support for computers, software, point-of-sale systems, phones, and network-related issues. The position also helps prepare and test equipment for shipment, creates and maintains company-wide Active Directory accounts, and works with IT/IS colleagues, vendors, contractors, and business partners. Travel of up to 20% is required.

Requirements

Knowledge of Microsoft XP, Vista, and Windows 7 desktop operating systems.
Knowledge of Windows Server 2003/2008 server operating systems.
Knowledge of Microsoft Office 2003–2010.
Knowledge of Micros/Oracle Xstore V6–V20.
Knowledge of desktop and laptop computers, printers, and POS peripherals.
Knowledge of Layer 3 switching/VLANs, router configuration, VPN, firewalls, and Ring Central.
Ability to meet the physical demands of the role, including frequently lifting and carrying items weighing 50 lbs.
Ability to travel up to 20% of the time.

Responsibilities

Partner with IT/IS staff, contractors, and vendors to support efficient computer operations at the SSC and stores.
Maintain awareness of corporate technology and relevant industry trends.
Supervise Help Desk Agents and support the Help Desk Supervisor with access.
Provide a path for ticket escalation and handle escalation for network outages and related issues.
Support and develop in-store technology and point-of-sale systems.
Help keep computer systems operational for processing corporate and partner revenue streams.
Provide input to the annual budget and help ensure equipment acquisitions and service expenditures conform to it.
Answer IT Support Line calls and respond to IT tickets and email; act as an escalation point for outsourced support vendors.
Provide primary support for computers, software, and related equipment at the SSC and secondary support for store locations.
Provide backup support and administration for store POS systems and related software, as well as backend POS systems at the SSC.
Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and testing functionality.
Provide backup support and administration for phone equipment at the SSC.
Work with the network and security team.
Create company-wide Active Directory accounts and maintain a standard.
Help support the network at the SSC and stores.
Partner with IT/IS colleagues, vendors, and business partners to provide solutions for the SSC and store locations.
Support special projects and company initiatives as needed.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Basic life and AD&D insurance.
Long-term disability insurance.
Voluntary benefits, including voluntary life and AD&D, short-term disability for eligible employees, accident insurance, critical illness insurance, hospital indemnity, and pet insurance.
401(k) retirement plan.
Flexible Spending Accounts (FSA).
Employee Assistance Program (EAP).
Vacation accrual and sick leave.
Nine paid holidays.
Profit sharing bonus plan.
25% employee discount at company stores.
Separate discount program offering savings on brand-name products, services, travel, entertainment, tickets, and more.