Operations Manager

MillerKnoll•Batavia, OH

20d

About The Position

The Operations Manager drives operational objectives—including safety, product quality, reliability, cost, continuous improvement, and employee morale—in alignment with operations and corporate business strategy. The role achieves results through leadership and team development, as well as effective planning, organization, implementation, and execution. The Operations Manager leads and manages the building, spends 80% of their time on the operational floor to understand current conditions and gather employee input, and guides teams in improving processes and customer value. The role fosters employee problem solving and participation in improvement efforts, supports accountability and development through coaching and feedback, and partners with customer service and quality teams to identify client issues and implement solutions. It is also responsible for on-time delivery, workplace safety, safety training, and monitoring corporate and facility goals.

Requirements

At least 8 years of successful supervisory experience, including leading teams, salaried employees, and multiple departments in a technical or complex operations environment.
Effective verbal and nonverbal communication, well-developed interpersonal skills, and professionalism.
Ability to resolve conflict in a team environment.
Demonstrated ability to identify and understand issues and make appropriate decisions.
Demonstrated coaching and change-management skills.
Ability to use office automation and communication software and tools.
Critical competencies include integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focus, managing and developing talent, flexibility, innovation, and business knowledge.
Ability to perform all essential job functions with or without accommodation.

Responsibilities

Drive continuous improvement of operational processes to maximize value delivered to customers.
Lead and manage the building.
Spend 80% of working time directly on the floor to understand operational conditions and gather employee input for improvements.
Facilitate organizational change by using employees’ skills to solve problems proactively.
Motivate and involve employees in process improvements through expectation-setting, teaching, encouragement, coaching, accountability, standardized work, and participation in implementing improvements.
Solicit employee ideas and foster an environment in which employees are encouraged to take risks and share improvement ideas.
Ensure team performance and accountability toward zero client problems; identify and resolve departmental problems that cause poor service.
Partner with customer service and quality teams to identify client issues and root causes and design and implement solutions.
Recognize individuals and teams whose performance reflects company values; provide timely feedback, formal performance reviews, coaching, and discipline.
Ensure 100% on-time delivery of quality products to customers.
Ensure a safe working environment for employees and visitors, and oversee the team’s safety program, safety training, and development.
Manage and monitor achievement of corporate and facility goals.
Perform additional responsibilities as requested to achieve business objectives.