Operations Manager

MV Transportation•Camarillo, CA

2d•$87,000 - $101,000

About The Position

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to an assigned operating location and ensure delivery of annual business plans. The manager controls the daily operation of a transportation contract, ensuring compliance with contracting-agency policies and company procedures. The role includes managing operational performance and customer relations, supporting safety and training programs, maintaining client relationships, and participating in labor and employee relations activities.

Requirements

At least three years of experience in a similar position in an operation of equivalent size and scope.
Demonstrated experience in fixed-route, commuter, or multi-modal operations.
Thorough understanding of regulatory compliance requirements.
Strong written and verbal communication skills.
Ability to work independently.
Knowledge of contractual obligations.
Knowledge of company policy to assess driver activity consistently.
Experience managing a fast-paced environment.

Nice To Haves

A four-year or advanced college degree in a related major.
Industry certifications.
A CDL Class A license with passenger endorsement.
Prior experience as a CDL driver or dispatcher.
Experience in scheduling, personnel management, and training.

Responsibilities

Manage on-time performance and driver availability.
Manage all call center functions.
Manage customer relations through direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Communicate frequently and effectively with location staff and support team members.
Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Contribute to maintaining the division's safety culture.
Maintain routine client contact to meet or exceed expectations.
Assist with periodic departmental audits.
Review key operational metrics daily, weekly, and monthly.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee relations activities.