Program Manager 2, Designer Operations - (Hybrid, Seattle)

Nordstrom•Seattle, WA

2d•$93,500 - $155,000•Hybrid

About The Position

The Program Manager 2, Designer Operations supports the Nordstrom Made design organization through operational evolution. The role maintains foundational structure, leads cross-functional teams through operational transformation and execution excellence, and advocates for the team as the organization evolves. The position partners with the VP of Design on strategic initiatives, using design and development knowledge to improve foundational processes and help leadership understand calendar and process efficiencies by functional area. It identifies opportunities to improve efficiency, documentation, and design execution, and brings creative solutions to business problems within well-managed projects. The role collaborates with Design leaders and team members at every level to optimize system and process utilization, presents complex problems clearly to leadership, and creates structure, process, and prioritization across multiple projects. It facilitates progress toward solutions and effective business decisions, independently identifies issues and changes, proposes solutions, and recognizes when more information is needed. This is a hybrid role in the Seattle, Washington area. Candidates must be willing to work onsite at the Nordstrom Seattle office at least four days per week. The annual pay range is $93,500 to $155,000, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

At least 5 years of experience in apparel product design.
At least 3 years of experience in successful project delivery.
A bachelor’s degree in a related field or equivalent work experience.
A track record of driving results under difficult circumstances and building trust through honesty, integrity, and authenticity.
A customer-focused mindset, courage to address difficult organizational issues and deliver direct messages, and commitment to ongoing self-development.
Ability to organize and communicate complex information clearly and simply to drive action, and to adapt proactively to changing demands.
Willingness to work onsite at the Nordstrom Seattle office at least 4 days per week.

Nice To Haves

At least 3 years of experience in project/program management and/or process evolution.
At least 1 year of experience with FlexPLM.

Responsibilities

Manage operational transformation and execution excellence as part of Nordstrom Made’s strategic initiatives, working directly with the VP of Design.
Use design and development knowledge to drive decisions on foundational process improvements and help leadership understand calendar and process efficiencies by functional area.
Identify opportunities across Design functions for greater efficiency, documented processes, and improved design execution.
Develop creative solutions to business problems while maintaining well-managed projects.
Collaborate and communicate with Design leadership and team members at every level to optimize system and process utilization.
Present complex problems clearly and effectively to leadership while partnering with key stakeholders.
Create structure, process, and prioritization across multiple projects in an ambiguous, fast-paced environment.
Facilitate team progress toward solutions and effective business decisions.
Independently identify issues and changes, propose solutions to leadership, and determine when additional information is needed.