Program Manager 2, Designer Operations - (Hybrid, Seattle)

Nordstrom•Seattle, WA

1d•Hybrid

About The Position

The Program Manager 2, Designer Operations supports the Nordstrom Made design organization through operational evolution. The role sustains foundational structure, leads cross-functional teams through operational transformation and execution excellence, and advocates for the team as the organization evolves. Working directly with the VP of Design, the Program Manager manages strategic initiatives, uses design and development knowledge to guide foundational process improvements, and helps leadership understand calendar and process efficiencies by functional area. The role identifies opportunities to improve efficiency, document processes, and strengthen design execution while developing creative solutions to business problems within well-managed projects. The position is hybrid in the Seattle, Washington area and requires onsite work at the Nordstrom Seattle office at least four days per week.

Requirements

5 or more years of experience in apparel product design.
3 or more years of experience in successful project delivery.
Bachelor’s degree in a related field or equivalent work experience.
Track record of driving results under difficult circumstances and building trust through honesty, integrity, and authenticity.
Customer-focused mindset, courage to address organizational issues and deliver difficult messages directly, and commitment to ongoing self-development.
Ability to organize and communicate complex information clearly and simply to drive action, and to adapt proactively to changing demands.
Must be willing to work onsite at the Nordstrom Seattle office a minimum of four days per week.

Nice To Haves

3 or more years of experience in project/program management and/or process evolution.
1 or more years of experience with FlexPLM.

Responsibilities

Manage operational transformation and execution excellence as part of Nordstrom Made’s key strategic initiatives, working directly with the VP of Design.
Use design and development knowledge to drive decisions on foundational process improvements and help leadership understand calendar and process efficiencies by functional area.
Identify opportunities across Design functions for greater efficiency, documented processes, and better design execution.
Find creative solutions to business problems while keeping projects well managed.
Collaborate and communicate with Design leadership and team members at every level to optimize system and process utilization.
Partner with key stakeholders to present complex problems clearly and effectively to leadership.
Create structure, process, and prioritization across multiple projects in an ambiguous environment.
Facilitate team progress toward solutions and effective business decisions.
Independently identify issues and changes, propose solutions to leadership, and recognize when more information is needed.