Operations Manager Jobs

About The Position

Requirements

• Minimum of 5 years as an HVAC experience.
• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.
• Strong communication and relationship building skills
• Minimum Experience: 6+ years Years
• Minimum Education: Bachelor's Degree

Nice To Haves

• Required travel approximately up to 10%.
• Other duties as assigned.

Responsibilities

• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide direction for CSR’s and sub-contractors to ensure we exceed customer expectations, meet contracted SLAs and commitments
• Promptly address customer complaints to assure resolution and maintain long-term relationships.
• Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement.
• Interview/vetting and selection of new subcontractors.
• Monitor client territory coverage to ensure there are enough subcontractor coverage to meet client Service Level Agreements.
• Manages and participates in Subcontractor business reviews to ensure Client/Engineering Excellence expectations are being met
• Work closely with clients/subcontractors & clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements.
• Help prepare for and participate in customer meetings.
• Acquire a comprehensive understanding of the customer base and those customers’ requirements.
• Front line coverage when needed to help with assisting in client services and dispatching
• Work closely with National Operations Manager to ensure success of daily operations.
• Maintain accurate records of the condition of equipment and other systems in the facilities.
• Create a schedule of regular evaluation of the facilities.
• Manages vendor relationships including proposals.
• Assumes on-call rotation with other Division staff.
• Monitors and reviews all service call/PM activity daily, weekly, monthly

Benefits

• training
• support
• an opportunity for unlimited professional growth