Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or equivalent practical experience.
• 7–10+ years leading HR Operations, data governance programs, UAT frameworks, and teams.
• Demonstrated experience managing HR data-integrity audits, record management, and system reconciliation.
• Hands-on experience with low-code automation platforms such as Microsoft Power Automate, Zapier, or Formstack and core HRIS platforms such as Workday or SuccessFactors.
• Direct experience developing UAT test suites and leading release-management cycles.
• Experience with process mapping tools such as Lucidchart or Visio, Lean/Six Sigma continuous-improvement methodologies, data analysis using Excel or Power BI, and stakeholder management.

Nice To Haves

• HR certification such as SHRM-CP/SCP or PHR/SPHR, or Project Management/Six Sigma certification such as PMP or Green/Black Belt.
• Background in federal contracting, government services, or regulated matrixed environments.
• Advanced proficiency in HR reporting tools, SQL, or BI platforms for data-quality analytics.

Responsibilities

• Oversee day-to-day HR operational processes across the employee lifecycle, including onboarding, offboarding, job changes, compliance verifications, and document management.
• Manage tier-1 and tier-2 HR inquiry escalation channels and ticket routing to maintain service-level agreement performance and customer satisfaction.
• Author and update standard operating procedures, knowledge base content, process maps, and user guides.
• Establish data-integrity audits, exception reporting, and reconciliation protocols for employee records across HRIS and downstream systems.
• Enforce data-entry standards, governance guidelines, and compliance controls for HR data transactions, including PII, GDPR, and applicable state and federal regulations.
• Monitor data synchronizations and error logs between HRIS, Payroll, Benefits, and IT provisioning systems and resolve discrepancies.
• Map operational workflows, identify bottlenecks, and develop low-code/no-code solutions.
• Lead User Acceptance Testing, define test cases, coordinate defect resolution, and partner with HRIS/IT on technical deployment schedules.
• Lead, coach, and mentor HR Operations Analysts and Data Specialists.
• Partner with Payroll, Benefits, Talent Acquisition, Legal, and IT to align operational processes with corporate standards and business requirements.
• Ensure compliance with applicable regulations, internal controls, audit requirements, and company policies.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short-term and long-term Disability
• Retirement and Savings
• Learning and Development opportunities
• Wellness programs
• Optional benefit elections