Rental Operations Manager

QXO•Victor, ID

About The Position

QXO is a leading distributor and installer of building products serving an $800 billion market. Its mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through acquisitions and organic growth. The Rental Operations Manager owns and manages the daily operations of the rental department, including reservations, contracts, deliveries, returns, billing, and equipment availability. The role develops processes, manages rental systems and operational reporting, monitors fleet performance, and coordinates equipment readiness and maintenance. It also works with contractors, customers, branch teams, and leadership to improve customer service, utilization, rental revenue, and profitability, while supporting other departments as needed.

Requirements

High school diploma or equivalent.
At least 3 years of experience in equipment rental, fleet management, construction equipment, operations management, asset management, or a related industry.
Experience with rental software, ERP systems, operational reporting tools, or fleet management systems.
Strong analytical skills, including the ability to interpret data, track performance, and identify opportunities for improvement.
Experience developing processes, improving workflows, and creating operational structure.
Strong organizational skills and the ability to manage multiple priorities and changing business demands.
Mechanical aptitude and understanding of equipment maintenance, utilization, and lifecycle management.
Excellent customer service and relationship-building skills.
Self-motivated, able to work independently, and willing to take ownership of results.
Ability to collaborate with operations, sales, yard, accounting, and leadership teams.

Nice To Haves

Equipment rental industry experience.
Experience with Point of Rental or similar rental management software.
Experience managing rental fleets ranging from small tools to heavy construction equipment.
Experience with asset utilization analysis, fleet optimization, and equipment lifecycle planning.
Knowledge of construction, contractor services, building materials, or equipment operations.

Responsibilities

Manage daily rental department operations, including reservations, contracts, deliveries, returns, billing, and equipment availability.
Develop organized, scalable processes to improve efficiency, customer service, and profitability.
Manage and optimize rental software and business systems to maintain accurate customer, equipment, utilization, and financial data.
Establish reporting, KPIs, and operational metrics for equipment utilization, revenue, margins, fleet performance, and business growth opportunities.
Analyze equipment performance to identify revenue-driving and underutilized assets, as well as equipment requiring replacement or retirement.
Oversee fleet readiness, inspections, maintenance coordination, repairs, and lifecycle planning.
Coordinate with yard, sales, accounting, and leadership teams to ensure equipment is staged, maintained, delivered, and returned appropriately.
Build relationships with contractors and customers by providing service and equipment solutions.
Identify opportunities to grow rental revenue, expand customer relationships, improve fleet utilization, and increase profitability.
Partner with leadership to evaluate software, reporting tools, and business processes and recommend improvements.
Support branch operations and assist other departments during slower rental periods.
Help establish the rental department as an organized, scalable, and profitable business within the location.