Rental Operations Manager (NC)

James River Equipment Group•Charlotte, NC

About The Position

The Rental Operations Manager owns the day-to-day execution of rental operations across the company’s footprint, with a focus on North Carolina locations. Reporting to the Rental Director, this role keeps the fleet available, rent-ready, and appropriately positioned, and ensures consistent rental operations across branches. The role implements leadership’s fleet strategy, capital plans, and vendor programs through daily branch-level operations.

Requirements

Five or more years of experience in equipment rental operations.
At least two years leading or coordinating teams across multiple locations.
Working knowledge of rental fleet management, including utilization, transfers, make-ready, inspections, and damage recovery.
Experience with rental management software.
Ability to write and enforce standard procedures and hold others accountable for results.
Comfort working with data, including tracking KPIs, auditing records, and building clear reports and recommendations.
Strong verbal and written communication, organizational, and problem-solving skills.
Valid driver’s license and ability to be insured on the company policy.
Ability to travel regularly between branches.
Friendly team player with an outstanding work ethic, willingness to continue learning and growing personally and professionally, and enjoyment of contributing to a positive work environment.

Nice To Haves

Experience with Integrated Rental (IR) is strongly preferred.
Knowledge of John Deere and/or competitive construction and rental equipment is preferred.

Responsibilities

Monitor fleet availability across all locations and direct inter-branch transfers to meet customer demand.
Partner with service teams to track and improve rent-ready turnaround and repair priorities.
Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
Drive billing accuracy and resolve escalated customer and operational issues.
Serve as lead user and trainer for the Integrated Rental system, maintaining accurate fleet and contract data.
Track branch KPIs and deliver a monthly operations summary to the Rental Director.
Coach and develop rental coordinators and counter staff across the region.

Benefits

Extended health, dental, and vision insurance starting on the first day of employment.
Health savings account options.
Flexible spending account options.
Disability and life insurance.
401(k) with employer match and profit share after 90 days of employment.
Annual tools and PPE allowance for technicians.
Paid time off and paid holidays.
Employee recognition rewards program.
Opportunity to attend a yearly cruise for top performers (non-management staff only).
Opportunities for leadership and professional growth.
Quarterly group outings, company events, and employee recognition programs.
Competitive salary, negotiable based on experience.