Operations Manager - Raleigh NC

Window Nation • Raleigh, NC

2d • $85,000 - $110,000

About The Position

The Operations Manager is responsible for the overall operations of the branch installation process, including profitability, pipeline management, inventory efficiency, expense control, staff development, and customer experience. Reporting to the Regional Director, Installation Services, this role develops and maintains efficient operating systems to support the company’s growth strategy and works cross-functionally with different business functions.

The manager oversees branch planning and performance, employee recruiting and development, customer service standards, and collaboration with the regional team to implement best practices and standard operating procedures. The role is based in Raleigh, North Carolina.

Requirements

• High school diploma, GED, or equivalent education.
• At least 7 years of experience in operations, production, manufacturing, logistics, distribution, or a related industry.
• At least 4 years of progressive leadership or management experience, with a proven ability to lead teams and drive results.
• Valid driver’s license.

Nice To Haves

• Background in service and installation operations management within home improvement, construction, remodeling, or similar industries.
• Bachelor’s degree in business, operations or construction management, or a related field.
• Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products.
• Knowledge of building codes, construction techniques, safety standards, and compliance requirements.
• Experience recruiting, managing, and onboarding independent contractors or installation crews.
• Ability to manage branch financials, including budgeting, P&L oversight, and cost control.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and Outlook.
• High proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus.
• Strong analytical and results-oriented mindset, with the ability to interpret data, identify trends, and translate insights into actions.

Responsibilities

• Develop and manage the branch operational plan to meet company goals and objectives.
• Deliver branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability.
• Recruit, onboard, and manage employees, maintaining appropriate staffing levels based on pipeline indicators.
• Maintain positive customer relationships and identify, monitor, and manage customer service standards.
• Collaborate with the regional team to identify, develop, and implement best practices and standard operating procedures.

Benefits

• Competitive pay and performance-based bonus opportunities.
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• Supportive team culture.
• Training to help you succeed from Day One.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED