Operations Manager - Raleigh, NC
About The Position
Emler Swim School is seeking an Operations Manager to lead daily operations at its Raleigh, NC swim school. This is an active, hands-on leadership role involving work both in and out of the pool and frequent interaction with children, families, and coworkers. Aquatic experience is not required; the company provides aquatic training, including more than 100 hours of training in deck management, customer service, and swim instruction for infants, toddlers, and school-age children. During the first year, the Operations Manager participates in weekly meetings with key business leaders focused on employee management and development, business growth, and related topics. The position also includes a formal professional development program and opportunities for advancement and mentorship. Full-time employees work 30–40 hours per week. Compensation is $19.00–$25.65 per hour, with up to $11,000 in potential bonuses.
Requirements
- 1–2 years of management experience.
- An excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team.
- A genuine love for teaching children.
- Ability to recognize problems and resolve them on the spot.
- Excellent customer service skills and a natural inclination to say yes to customers.
- Ability to set goals, create plans, and turn plans into action.
Nice To Haves
- Undergraduate college degree preferred; three years of relevant work experience may be considered instead.
- Aquatic experience is not required; aquatic training is provided.
Responsibilities
- Respond calmly, positively, and proactively to challenges to drive exceptional customer experiences and satisfaction.
- Perform daily operations, including teaching swim lessons, managing the deck, and engaging with customers.
- Evaluate student progress using the teaching curriculum and customer service processes through front-line work.
- Create and manage class and employee schedules to positively impact the business.
- Lead regular team meetings and manage employee engagement.
- Develop team members at different stages of their professional journey, including early-career employees and people new to the workforce.
- Participate in weekly first-year meetings with key business leaders focused on employee management and development, business growth, and related topics.
Benefits
- Up to $11,000 in potential bonuses.
- Health, dental, vision, and life insurance plan options.
- Short-term and long-term disability insurance.
- Voluntary Aflac supplemental insurance plans at discounted rates.
- 401(k) with employer matching.
- Paid time off.
- Discounted pet insurance rates.
- Discounts on products and services through LifeMart.
- Development, training, and company-sponsored events.
- Monthly phone allowance of $50 per paycheck.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
