Lead Rental Operations
About The Position
The Lead Rental Operations position manages the day-to-day operation of a high-volume, seasonal ski and snowboard rental operation and repair/tuning center that serves the resort. The role oversees retail and rental operations, merchandising, financial management, sales staff supervision, and overall store management. It leads hiring, training, coaching, and scheduling for store personnel and manages sales growth, inventory, expenses, cash, loss prevention, and store appearance. The role supports the guest experience by maintaining a strong service culture and manages a team of up to 50 frontline staff and a leadership team of 5–6. The position is full-time hours and winter seasonal for 2026/2027.
Requirements
- At least 2 years of leadership experience.
- Knowledge of and passion for snowsports.
- At least 18 years of age.
Nice To Haves
- 2 years of retail or rental experience.
- 2 years of resort experience in a management role.
- Bachelor’s degree.
Responsibilities
- Oversee all aspects of retail and rental operations.
- Manage through uncertainty and change positively.
- Manage a team of up to 50 frontline staff and a leadership team of 5–6.
- Maintain a strong culture of guest service to support guests’ resort experience.
- Provide consistent, direct feedback, coaching, and guidance to team members.
- Drive professional development for yourself and others.
- Design, execute, and track training plans for associates beginning on their first day.
- Ensure the department and staff have all necessary supplies.
- Meet with other departments and committees to align the department with initiatives.
- Create operational plans for special events, groups, and holidays.
- Identify sales opportunities and create plans accordingly.
- Perform administrative duties.
- Manage retail inventory, rental inventory, and supplies with cost management in mind.
- Hire staff and process payroll through a digital platform.
- Manage merchandising, financial operations, sales staff supervision, store operations, sales generation and growth, controllable expenses, cash management, loss prevention, and store appearance.
- Oversee the ski and snowboard repair and tuning center serving the resort.
Benefits
- Free employee passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Wellness benefits.
- 40% retail discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
