Seasonal Rental Department Lead

Marquette Mountain•Marquette, MI

1d•Onsite

About The Position

The Rental Department Lead provides guests with an exceptional rental experience by ensuring safe, properly fitted equipment and supporting the overall management of the rental shop. The role is a key operational and training resource for the rental team and supports the Rental Department Supervisor with daily operations, inventory management, safety, and efficiency. The Lead is also a primary point of contact for coordination with other departments. This is a seasonal, part-time position running October 14, 2026, through April 14, 2027. The listed salary is $14.00 per hour.

Requirements

High school diploma or GED equivalent.
At least three years of experience in the ski area industry, focused on rental shop operations and equipment maintenance.
Strong leadership, coaching, and communication skills.
Strong organizational skills and the ability to plan ahead and manage a team's workflow.
Ability to perform manual labor in all weather conditions.
In-depth knowledge of ski and snowboard ability levels and industry safety standards.
Skill in the safe and proper use of departmental equipment, tools, products, and materials.
Current and complete Binding Certificate.
Proficiency with binding testing equipment, belt sanders, and wax irons.

Nice To Haves

Prior experience in a lead, supervisory, or training role is highly preferred.

Responsibilities

Ensure rental staff maintain required certifications and proficiency in equipment testing and record-keeping.
Implement and enforce best practices for binding adjustments, equipment maintenance, and shop operations to promote guest safety and equipment longevity.
Review shop standards, presentation, and inventory control.
Coordinate with Customer Services, Guest Services, and the Snowsports Director on scheduling and staffing based on daily and group volume.
Communicate with other departments, including lift maintenance, snowsports, tickets, ski patrol, human resources, and marketing.
Welcome guests, ensure rental forms are completed accurately, and recommend properly fitted boots and equipment based on guest skill level.
Assist the Rental Department Supervisor with daily operations and efficient service during peak periods.
Maintain a clean and organized shop and ensure equipment is properly stored and staged.
Prepare for and serve large groups, and participate in departmental and interdepartmental meetings as needed.
Train and mentor rental technicians on operating procedures, guest interaction, equipment fitting, safety checks, and point-of-sale systems.
Provide technical guidance on binding setup, equipment repair, tuning, and waxing, and oversee team work quality.
Maintain positive relationships with current and prospective vendors as a representative of Marquette Mountain.
Coordinate inventory audits, loss prevention, and accurate accounting of daily revenues and expenses with the Supervisor.
Perform and oversee ski and snowboard waxing and tuning, and inspect returned rentals for damage.
Undertake additional responsibilities as needed to meet organizational needs.

Benefits

Medical insurance with PPO and HDHP options, dependent on status and hours worked.
Flexible Spending Account (FSA), dependent on status and hours worked.
Health Savings Account (HSA) with company match, dependent on status and hours worked.
Dental insurance, dependent on status and hours worked.
Vision insurance, dependent on status and hours worked.
Accident and critical illness insurance, dependent on status and hours worked.
Company-paid group term life insurance, dependent on status and hours worked.
Company-paid short- and long-term disability, dependent on status and hours worked.
Paid time off (PTO), dependent on status and hours worked.
Paid holidays, dependent on status and hours worked.
Volunteer time off, dependent on status and hours worked.
Paid maternity and paternity leave, dependent on status and hours worked.
Bereavement/funeral compensation, dependent on status and hours worked.
401(k) retirement plan with company match, dependent on status and hours worked.
Employee Assistance Program (EAP), dependent on status and hours worked.
Wellness incentives, dependent on status and hours worked.
Company-paid and provided uniforms, dependent on status and hours worked.
In-house, instructor-led, and online training, dependent on status and hours worked.