Seasonal Rental Department Lead

Marquette Mountain Resort LLC•Marquette, MI

2d•Onsite

About The Position

The Rental Department Lead provides guests with an exceptional rental experience by ensuring safe, properly fitted equipment and supporting the day-to-day management of the rental shop. The Lead is an operational and training resource for rental staff, supports the Rental Department Supervisor with daily operations and inventory management, and coordinates with other departments. This is a part-time seasonal position running October 14, 2026, through April 14, 2027, at Marquette Mountain Resort in Marquette, Michigan. The role includes fitting guests with boots and recommending ski or snowboard equipment based on their ability; maintaining shop presentation, organization, equipment condition, and safety standards; training and mentoring Rental Technicians; coordinating group rentals; supporting staffing and scheduling input; managing inventory controls and revenue records; and maintaining vendor relationships. The position involves working outdoors in harsh weather and performing physically demanding work, including lifting and equipment maintenance.

Requirements

High school diploma or GED equivalent.
At least three years of ski area industry experience, focused on rental shop operations and equipment maintenance.
Exceptional leadership, coaching, and communication skills.
Strong organizational skills, including the ability to plan ahead and manage team workflow.
Ability to perform manual labor in all weather conditions.
Deep knowledge of ski and snowboard ability levels and industry-leading safety standards.
Ability to safely use equipment, tools, products, and materials related to the department.
Current and complete Binding Certificate.
Ability to meet the role’s physical demands, including standing, walking, reaching, climbing or balancing, and lifting up to 100 pounds occasionally.

Nice To Haves

Prior experience in a lead, supervisory, or training role is highly preferred.

Responsibilities

Ensure rental staff maintain required certifications and proficiency in equipment testing and record-keeping.
Implement and enforce best practices for binding adjustments, equipment maintenance, and shop operations to protect guest safety and equipment longevity.
Review shop presentation and inventory-control standards.
Coordinate with Customer Services, Guest Services, and the Snowsports Director regarding staffing and scheduling based on daily and group volume.
Communicate with lift maintenance, snowsports, tickets, ski patrol, human resources, and marketing departments.
Greet guests, ensure rental forms are completed accurately, and recommend appropriate boots and ski or snowboard equipment based on skill level.
Support the Rental Department Supervisor with daily operations and efficient service during peak periods.
Maintain shop cleanliness and organization, including equipment storage and staging.
Prepare for and execute large group rentals and participate in departmental and interdepartmental meetings as needed.
Train and mentor Rental Technicians on procedures for guest interaction, equipment fitting, safety checks, and point-of-sale systems.
Provide technical guidance on binding setup, equipment repair, tuning, and waxing, and oversee the quality of team work.
Develop and maintain positive relationships with existing and prospective vendors as a Marquette Mountain representative.
Coordinate inventory audits, loss-prevention strategies, and accurate accounting of daily revenues and expenses with the Supervisor.
Wax and tune skis and snowboards and inspect returned rentals for damage.
Undertake additional responsibilities as organizational needs require.

Benefits

Medical insurance with PPO and HDHP options (depending on status and hours worked).
Flexible Spending Account (FSA) (depending on status and hours worked).
Health Savings Account (HSA) with company match (depending on status and hours worked).
Dental insurance (depending on status and hours worked).
Vision insurance (depending on status and hours worked).
Accident and critical illness insurance (depending on status and hours worked).
Company-paid group term life insurance (depending on status and hours worked).
Company-paid short- and long-term disability insurance (depending on status and hours worked).
Paid time off (depending on status and hours worked).
Paid holidays (depending on status and hours worked).
Volunteer time off (depending on status and hours worked).
Paid maternity and paternity leave (depending on status and hours worked).
Bereavement/funeral leave (depending on status and hours worked).
401(k) retirement plan with company match (depending on status and hours worked).
Employee Assistance Program (EAP).
Wellness incentives.
Company-paid and provided uniforms.
In-house, instructor-led, and online training.