Rental Operations Manager (NC)
About The Position
The Rental Operations Manager owns the day-to-day execution of rental operations across the company’s footprint, with a focus on North Carolina locations. The role ensures the fleet is available, rent-ready, and positioned appropriately, and that rental operations are run consistently at every branch. Leadership establishes fleet strategy, capital plans, and vendor programs; the Rental Operations Manager translates that direction into daily branch-level results. The position reports to the Rental Director and requires regular travel between branches. The manager monitors fleet availability, coordinates inter-branch transfers, partners with service on repair priorities and rent-ready turnaround, and oversees inspection standards and damage and loss recovery. The role also implements procedures, audits branch operations, supports accurate billing, resolves escalated issues, and serves as the lead user and trainer for the Integrated Rental system. The manager tracks and reports KPIs and coaches rental coordinators and counter staff across the region.
Requirements
- Five or more years of experience in equipment rental operations.
- At least two years leading or coordinating teams across multiple locations.
- Working knowledge of rental fleet management, including utilization, transfers, make-ready, inspections, and damage recovery.
- Experience with rental management software.
- Ability to write and enforce standard procedures and hold others accountable for results.
- Comfort working with data, including tracking KPIs, auditing records, and building clear reports and recommendations.
- Strong verbal and written communication, organizational, and problem-solving skills.
- Valid driver's license and ability to be insured on the company policy.
- Ability to travel regularly between branches.
- Friendly, team-oriented approach, outstanding work ethic, willingness to continue learning and growing, and interest in contributing to a positive work environment.
Nice To Haves
- Integrated Rental (IR) experience is strongly preferred.
- Knowledge of John Deere and/or competitive construction and rental equipment.
Responsibilities
- Monitor fleet availability across all locations and direct inter-branch transfers to meet customer demand.
- Partner with service to track and improve rent-ready turnaround and repair priorities.
- Enforce check-in/check-out inspection standards and oversee damage and loss recovery.
- Implement standard rental procedures and SOPs at every branch, and conduct regular branch visits and audits.
- Drive billing accuracy and resolve escalated customer and operational issues.
- Serve as lead user and trainer for the Integrated Rental system, keeping fleet and contract data accurate.
- Track branch KPIs and deliver a monthly operations summary to the Rental Director.
- Coach and develop rental coordinators and counter staff across the region.
Benefits
- Competitive salary, negotiable based on experience.
- Extended health insurance, starting on the first day of employment.
- Dental insurance, starting on the first day of employment.
- Vision insurance, starting on the first day of employment.
- Health savings account options.
- Flexible spending account options.
- Disability insurance.
- Life insurance.
- 401(k) with employer match and profit share after 90 days of employment.
- Annual tools and PPE allowance for technicians.
- Paid time off.
- Paid holidays.
- Employee recognition rewards program.
- Opportunity to attend a yearly cruise for top performers (non-management staff only).
- Opportunities for leadership and professional growth.
- Quarterly group outings and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
