Rental Operations Manager

Tellus Equipment Solutions • San Antonio, TX

1d • Onsite

About The Position

The Rental Operations Manager builds, scales, and leads Tellus Equipment Solutions’ rent-to-rent business and is responsible for the daily performance, profitability, and safety of the equipment rental department. The role oversees fleet maintenance, logistics, and rental operations, applying strategic vision, operational discipline, and hands-on knowledge of compact earthmoving and access equipment to maximize fleet utilization, strengthen customer satisfaction, and support long-term, sustainable growth.

The manager develops the rental operating model and growth strategies, oversees fleet utilization and maintenance, leads rental personnel, coordinates logistics and dispatch, advises customers on equipment, resolves customer issues, and manages department financial performance and administrative processes. Success is measured by fleet utilization and uptime, maintenance costs, delivery and pickup performance, safety and DOT compliance, profitability, and progress against the rental growth plan.

This is a full-time, exempt position based in San Antonio, Texas, and surrounding areas. The role reports to the Vice President of Sales. Work takes place in offices, rental yards, shops, wash-bays, and outdoor job sites, with possible exposure to heavy equipment, moving mechanical parts, noise, dust, heat, and weather. The schedule may include some Saturdays and additional or after-hours work to address business needs, machine breakdowns, and urgent customer situations. Physical requirements include safely lifting and moving up to 50 pounds and frequently standing, walking, climbing, bending, and operating a computer, vehicles, and equipment.

Requirements

• At least 3 years of experience in construction equipment rental or dealership operations, including hands-on experience with compact earthmoving or access equipment.
• At least 2 years of direct supervisory experience managing mechanics, drivers, or counter staff.
• Demonstrated experience managing utilization, budgets, and costs, including P&L or branch-level financial responsibility.
• Working knowledge of diesel engines, hydraulic systems, and electrical components common in compact construction machinery.
• Proficiency with rental management and equipment software, such as CDK Intellidealer, Integrated Rental, Salesforce, or comparable systems, and GPS fleet-tracking telematics.
• Strong leadership, communication, and problem-solving skills, with the ability to build and develop a team.
• High school diploma or equivalent experience.
• Valid driver’s license with a clean driving record.
• Ability and willingness to work some Saturdays and additional or after-hours time as business needs require, including responding to machine-down and urgent customer situations.
• Ability to safely lift and move items weighing up to 50 pounds.
• Frequent standing, walking, climbing, bending, and operating a computer, vehicles, and equipment.

Nice To Haves

• At least 5 years of rental or dealership experience.
• Experience launching or scaling a rental location or fleet.
• DOT and fleet-compliance experience.
• Associate or bachelor’s degree in business, equipment technology, or a related field.
• CDL (Class A or B).
• OSHA 10/30 certification.

Responsibilities

• Define and build the rent-to-rent operating model, including processes, fleet plans, and a growth roadmap, in partnership with the Vice President of Sales.
• Develop and execute strategies to expand rental market share in San Antonio and surrounding markets.
• Establish scalable standards, workflows, and reporting to support long-term growth of the rental platform.
• Optimize fleet uptime through preventive maintenance scheduling and expedited repairs on skid steers, mini-excavators, track loaders, access equipment, and attachments.
• Monitor equipment lifecycle metrics and recommend fleet acquisitions, trade-ins, and disposals.
• Manage rental parts inventory and develop vendor relationships to minimize turnaround times for downed machines.
• Lead the Rental Coordinator and provide daily direction and scheduling for the cross-functional rental team, including mechanics and delivery drivers.
• Recruit, train, and develop team members on equipment specifications, applications, tie-down procedures, and secure transport methods.
• Enforce OSHA standards and company safety protocols during equipment loading, unloading, wash-bay operations, and mechanical repairs.
• Oversee daily dispatching of delivery trucks, including flatbeds, tilt-beds, and roll-offs, to ensure timely job-site deliveries and pickups.
• Verify transport compliance, including adherence to DOT regulations, securement guidelines, and weight limits.
• Advise contractors and landscape professionals on appropriate machines and hydraulic attachments for their job sites.
• Resolve customer issues involving equipment breakdowns, damage waivers, and billing discrepancies.
• Manage the department P&L and monitor dollar utilization, time utilization, and maintenance cost-to-revenue ratios.
• Audit rental contracts, check-out and check-in inspection reports, and billing paperwork for accuracy.
• Follow Tellus Equipment Solutions policies, procedures, safety requirements, and business practices.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED