Rental Operations Manager

Peterson•Hillsboro, OR

About The Position

Peterson Cat is hiring a Rental Operations Manager for its Hillsboro, Oregon location. This position oversees branch rental operations, including equipment shipping schedules, fleet management, sales and technical support, inside sales, and technician supervision. The manager also assists other facilities’ operations managers and trains personnel in best practices according to Peterson Power guidelines. The role manages rental equipment availability, fleet maintenance, third-party vendor relationships, job and project accuracy, budgets, costs, work orders, safety, environmental compliance, parts, tools, and department equipment. It works closely with rental sales, service, parts, risk management, and rental leadership to support profitable operations and resolve scheduling or operational issues. Depending on the location, the manager may direct Rental Commercial Engine Technicians and/or a Rental Assistant and carry out related employee-management responsibilities. Peterson is a family-owned and operated business that describes its work environment as family-oriented and focused on safety, winning, growth, and professional achievement. The company offers competitive wages, generous benefits, and promotional opportunities. A drug screen and background check are required.

Requirements

Bachelor’s degree from a fully accredited college in a related field, or an equivalent combination of education and work experience.
At least 3 years of directly related experience in rental equipment operations.
Proven experience working with customers, internal departments, and employees at different organizational levels.
At least 2 years of employee-management experience for locations where the position has direct reports.
Ability to communicate effectively, including presentation, persuasion, and negotiation skills, and remain calm and courteous under pressure.
A drug screen and background check are required.

Nice To Haves

Experience in a heavy industrial environment, preferably involving large power-generation, compressed-air, and temperature-control equipment.

Responsibilities

Manage the Rental Division equipment fleet, including equipment capabilities, availability for rent or sale, physical location, and maintenance status.
Ensure fleet information is available to sales personnel and that fleet maintenance is current.
Ensure third-party relationships and services comply with Peterson management guidelines; monitor vendor performance and safety compliance, and work with Risk Management to establish vendor agreements.
Respond to customer and sales representative questions about fleet availability and provide field support to sales representatives as needed.
Inform rental leadership about jobs at risk of losing money, lost jobs, profitable jobs, and relevant trends.
Support rental sales personnel with job risk analysis, equipment availability, installation recommendations, scheduling, and pricing.
Monitor and direct service technicians in equipment preparation and daily scheduling, and promote strong work ethics.
Coordinate with the Service Department on scheduling and conflict resolution; maintain communication with parts management and other area managers.
Assist rental leadership with training personnel on best practices, competition, technical job aspects, profitability, and collections.
Make recommendations to rental leadership about Power Rental Operations and respond to suggestions.
Maintain project accuracy and operate within the company mission; develop and monitor budgets with rental leadership, control costs, reduce expenses, and encourage cost-improvement ideas.
Oversee work-order closing and periodically review work orders for accuracy, completeness, and appropriate parts and labor.
Conduct safety meetings and accident investigations, and train department personnel in safe work procedures.
Maintain safe and healthful working conditions and ensure compliance with company safety, hazardous-material, environmental-protection, and applicable environmental requirements.
Keep current on technical matters and relevant company and Caterpillar policies, procedures, and repair practices for assigned products.
Oversee and approve time cards daily and ensure time is reviewed and approved at the end of each pay period.
Coordinate parts ordering and delivery as needed.
Provide technical support for department activities, including failure analysis.
Monitor technician training needs and advise the Senior Rental Operations Manager.
Oversee inventory and maintenance of department tools, equipment, and supplies, and keep department equipment and vehicles in good working order.
Depending on location, direct and evaluate Rental Commercial Engine Technicians and/or the Rental Assistant; interview, hire, train, assign and direct work, appraise performance, reward or correct employees, and address complaints and problems.
Collaborate in a team environment, communicate effectively and courteously under pressure, and take direction respectfully.