Rental Operations Manager

Peterson Tractor Company•Hillsboro, OR

6d•Onsite

About The Position

Peterson Cat is seeking a Rental Operations Manager for its Hillsboro, Oregon location. This role oversees branch rental operations, including equipment scheduling and fleet management, sales and technical support, inside sales, and technician supervision. The manager also assists other facilities and trains staff in best practices according to Peterson Power guidelines. The role manages fleet readiness and availability, third-party services, customer and sales support, service coordination, work-order accuracy, budgets and costs, safety and environmental compliance, personnel training, time-card approvals, and department tools, equipment, supplies, and vehicles. Depending on location, the manager may direct and evaluate Rental Commercial Engine Technicians and/or a Rental Assistant, and carry out associated employee-management responsibilities.

Requirements

Bachelor’s degree from a fully accredited college in a related field, plus at least three years of directly related experience in rental equipment operations; an equivalent combination of education and work experience is also acceptable.
Proven experience working with customers, different internal departments, and employees at different organizational levels.
For locations where the position has direct reports, at least two years of employee management experience.
Ability to communicate effectively, including presentation, persuasion, and negotiation skills, and to remain calm and courteous under pressure.

Nice To Haves

Rental equipment operations experience in a heavy industrial environment, preferably involving large power generation, compressed air, and temperature-control equipment.

Responsibilities

Manage the Rental Division equipment fleet, including its capabilities, availability for rent or sale, and physical location.
Ensure fleet maintenance is current and relevant information is available to sales staff.
Set up third-party relationships and services in accordance with company guidelines; monitor vendor performance and safety compliance, and coordinate new vendor agreements with Risk Management.
Respond to customer and sales representative questions about fleet availability and provide field support to sales representatives as needed.
Inform the Rental General Manager and/or Regional Rental Manager about job-status issues, lost or profitable jobs, and relevant trends.
Support rental salespeople with job risk analysis, equipment availability, installation recommendations, scheduling, and pricing.
Monitor and direct service technicians in equipment preparation and daily scheduling, and promote strong work ethics.
Coordinate with the Service Department on scheduling and conflict resolution; maintain relationships with parts management and other area managers.
Assist rental leadership in training personnel on best practices, competition, technical aspects of jobs, profitability, and collections.
Make recommendations to rental leadership about the Power Rental Operation.
Maintain and be accountable for project accuracy within Operations responsibilities.
Operate as a profit center; help develop and monitor the budget, control costs, reduce expenses, and encourage cost-improvement ideas.
Oversee work-order closing and periodically review work orders for accuracy, completeness, and appropriate parts and labor.
Conduct safety meetings and accident investigations, and train department personnel in safe work procedures.
Maintain safe and healthful working conditions and ensure compliance with company safety, hazardous-materials, and environmental programs and regulations.
Stay current on relevant technical matters, company and Caterpillar policies and procedures, and service, repair, and modification procedures for assigned products.
Oversee and approve daily time cards and ensure time is reviewed and approved at the end of each pay period.
Coordinate parts ordering and delivery as needed.
Provide technical support for department activities, including failure analysis.
Monitor technician training needs and advise the Senior Rental Operations Manager.
Oversee department tools, equipment, and supplies inventory and maintenance.
Monitor department equipment and vehicles and keep them in good working order.
Depending on location, direct and evaluate Rental Commercial Engine Technicians and/or the Rental Assistant, including hiring, training, work assignment, performance appraisal, corrective action, and problem resolution.
Work collaboratively, communicate effectively and courteously under pressure, and take direction from a supervisor or manager.