AR Operations Manager

BIOWORLD MERCHANDISING•Irving, TX

6d•Hybrid

About The Position

Bioworld Merchandising is a design and distribution company of licensed and private-label apparel, headwear, and accessories. The AR Operations Manager leads chargeback and deduction management, billing, and cash application, and provides backup support to Credit and Collections. The role initially focuses on chargebacks and deductions and expands to include billing, cash application, and Credit and Collections support. This hands-on, working manager ensures deductions are reviewed, researched, disputed, and resolved promptly; invoices meet retailer requirements; and cash is applied accurately and on time. The Manager monitors AR KPIs, addresses performance issues, collaborates with internal teams and retailer contacts, and identifies recurring problems and process improvements to help minimize revenue loss. The Manager leads and develops the team while also participating in day-to-day research, customer communication, escalations, and adjustments.

Requirements

Strong communication, customer service, analytical, problem-solving, and time-management skills, with the ability to prioritize and manage multiple tasks across teams.
Strong B2B chargeback and deduction experience and in-depth knowledge of retail compliance, including vendor compliance manuals, vendor agreements, routing guides, and deduction codes such as shortages, OTIF, ASN, labeling, and co-op or allowances.
Hands-on experience with billing, credit memos, and cash application, including retailer portal requirements, remittance research, and deduction coding.
Working knowledge of credit and collections processes, including credit holds and releases and customer account reconciliation.
Prior management or supervisory experience and willingness to lead by example in a hands-on role.
Process improvement experience, including identifying inefficiencies, implementing controls to reduce chargebacks, and using AI-driven and automation tools such as deduction management or recovery platforms.
Advanced Excel and Microsoft Office skills, ERP experience, and experience with retailer web portals; ability to build KPI dashboards and trend reporting.
Bachelor’s degree in Accounting, Finance, Business, or a relevant field, or relevant field experience.
3–5 years of experience in chargeback and deduction management, billing, collections, credit, and cash application, with a strong focus on retail compliance.
1–2 years of supervisory or management experience.

Nice To Haves

Microsoft Business Central ERP experience.
Power BI experience.

Responsibilities

Manage and prioritize daily AR operations across chargebacks and deductions, billing, and cash application; participate in research and resolution, train team members, update SOPs, and cross-train regularly.
Monitor daily AR KPIs, including days to bill, dispute win rate, days to apply cash, accuracy, unapplied cash, credit memos, and refunds, and help identify and resolve delays.
Oversee chargeback and deduction management, including timely disputes, root cause analysis, Vendor Recovery and allowance tracking, allowance accruals including submitted VA Forms, and updating customer profiles when vendor agreements or compliance manuals change.
Oversee billing to ensure invoices, credit memos, and retailer portal submissions are accurate, timely, and compliant; review and approve credit memo requests and adjustments within authority limits and escalate larger items for approval.
Oversee cash application, audit adjustments and deduction coding, and train the Cash Application team on deduction identification, coding, and handling.
Provide backup support to Credit and Collections, including credit releases, credit card customer communication, and resolving open balances affecting customer accounts.
Partner with Sales, Customer Service, warehouse, logistics, accounting, and retailers to resolve claims and accounts receivable issues; escalate issues to internal stakeholders as needed.
Lead AR process improvement and automation initiatives to reduce chargebacks, billing errors, and unapplied cash.
Support month-end close, including AR and deduction reconciliations, aging, and reserve analysis.
Complete ad hoc reporting and projects.