Associate Operations Manager

CloudKitchens•San Mateo, CA

11d•$66,000 - $78,000•Onsite

About The Position

As an Associate Operations Manager at a CloudKitchens facility, you will oversee daily operations, facility maintenance, prospective partner onboarding, and customer support. You will lead facility staff and janitorial teams, manage restaurant partner relationships and sales activities, support new partners through onboarding and launch, and contribute to facility planning, KPI reporting, and profitability. The role also includes routine inspections and minor maintenance of facility equipment, with specialized work coordinated through external vendors.

Requirements

Two years of operations management experience preferred.
Two years of employee management or assistant management experience preferred.
Two years of restaurant management experience preferred.
Two years of property management experience preferred.

Nice To Haves

Two years of operations management experience.
Two years of employee management or assistant management experience.
Two years of restaurant management experience.
Two years of property management experience.

Responsibilities

Lead and train the facility team, including scheduling, training, and performance management.
Manage order fulfillment and deliver excellent customer service.
Manage the janitorial team and uphold cleaning, sanitation, and local health and safety protocols.
Foster an inclusive work environment and effective teamwork and communication.
Conduct facility tours, engage prospective restaurant partners, and lead sales pitches.
Build internal relationships to set expectations with potential customers and identify value-added opportunities.
Serve as the primary contact for restaurant partners, maintain relationships, and resolve issues.
Oversee new partner onboarding, including permits, delivery platform setup, and launch planning.
Manage partner experience, prevent churn, and extend partner lifecycles.
Participate in planning sessions and use data to inform decisions.
Review and report KPI metrics and contribute to goal setting.
Manage and report facility P&L and understand the drivers of facility profitability.
Conduct routine inspections and maintenance audits of HVAC, refrigeration, water heater, and ice machine equipment.
Perform general upkeep and minor repairs, and coordinate specialized services with external vendors.

Benefits

Medical, dental, and vision insurance, with multiple plans including HSA options.
Company-paid short- and long-term life and disability insurance.
Voluntary accident, critical illness, and hospital indemnity insurance.
Optional supplemental life insurance for employees, spouses, and children.
Pet insurance discount.
401(k).
Health Savings Account (HSA).
Flexible Spending Accounts for healthcare, dependent care, and commuter expenses.
Discretionary vacation days.
Eight paid holidays per year.
Paid sick time.
Paid bereavement leave.
Paid parental leave.
Potential eligibility for equity awards and an annual performance-based bonus.