Associate Operations Manager

Lyft • Nashville, TN

12d • Onsite

About The Position

Flexdrive, a subsidiary of Lyft, manages fleet operations and autonomous vehicle infrastructure. The Associate Operations Manager is the second leadership layer at Flexdrive’s Nashville AV depot and reports to the Operations Manager, AV Depot. This is an on-site management role supporting a 24/7 operation, combining floor leadership with responsibility for workforce scheduling support and process standards compliance.

The role leads operational execution during mid shifts, directing and mentoring Fleet Operations Leads and Fleet Operations Associates. It supports depot readiness and partner compliance by coordinating staffing and training, tracking certifications, maintaining quality and safety standards, and ensuring clear shift documentation and handoffs. The Associate Operations Manager also serves as the most senior leader in the building when the Operations Manager is absent.

Requirements

• 5+ years of progressive operational leadership experience, with a strong understanding of autonomous vehicle or complex fleet operational environments.
• Track record of launching and scaling operational sites or programs, with accountability for facilities, team performance, and operational outcomes.
• Expertise in safety management and regulatory compliance within transportation, automotive, or similar regulated industries.
• Experience executing incident response and coordinating multi-vendor support in complex operational environments.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed, to support a 24/7 AV depot.
• Leadership experience in training execution and team development, including leading high-performing teams in safety-critical operations at scale.
• Strong analytical and data-driven mindset, with the ability to turn operational data into decisions and clear recommendations for leadership.
• Leadership in fast-paced, high-accountability environments, with excellent communication and interpersonal skills to drive cross-functional alignment and lead on-site operations.
• Bachelor's degree in Engineering, Business, Operations Management, or a related field.
• Must reside in a state registered for Flexdrive Services LLC.

Responsibilities

• Build, maintain, and adjust the depot schedule to ensure adequate shift coverage across all teams.
• Monitor attendance, manage real-time coverage gaps, and address workforce trends proactively.
• Partner with the Operations Manager on workforce planning and communicate scheduling risks and recommendations.
• Plan and coordinate training across shift teams, including partner certifications, safety refreshers, and qualification renewals.
• Maintain team certification and qualification records, flag upcoming renewals, and escalate compliance risks.
• Partner with the Program Lead Trainer to ensure qualified trainers and training resources are available and training is consistent across shifts.
• Lead day-to-day execution of operational systems and processes, including depot layout, vehicle flow, parts management, and data handling.
• Direct Fleet Operations Leads and Fleet Operations Associates during mid shifts, resolve workflow conflicts, and hold the floor accountable to performance targets.
• Own on-shift quality, including vehicle readiness, safety inspections, and quality standards; inspect and enforce standards while working alongside the team.
• Maintain accurate shift documentation and disciplined handoffs so incoming leads have full situational awareness.
• Direct Fleet Operations Leads on task priorities, execution decisions, and real-time escalations.
• Provide in-the-moment coaching and share structured performance observations with the Operations Manager.
• Provide senior operational leadership in the building when the Operations Manager is absent.

Benefits

• Medical, dental, and vision insurance options, with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan with company match.
• 12 observed holidays.
• Discretionary paid time off for salaried team members.
• 15 days of paid time off for hourly team members.
• 18 weeks of paid parental leave for biological, adoptive, and foster parents.
• Subsidized commuter benefits.
• Monthly Lyft credits and complimentary Lyft Pink membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level