Associate Operations Manager
About The Position
The Associate Operations Manager is the second leadership layer at Flexdrive’s Nashville autonomous vehicle (AV) depot and reports to the Operations Manager, AV Depot. The role provides people leadership, floor coverage, and operational capacity for a 24/7 depot. It bridges the Fleet Operations Lead layer and the Operations Manager, with responsibility for workforce scheduling support and process standards compliance. This is a management role with a strong floor orientation. The Associate Operations Manager coaches, directs, and works alongside the team, and serves as the operational authority during mid shifts. The position supports depot readiness and partner compliance through scheduling, training execution and certification tracking, floor operations, quality standards, shift documentation, and Fleet Operations Lead mentorship.
Requirements
- At least 5 years of progressive experience in operational leadership, with a strong understanding of autonomous vehicle or complex fleet operational environments.
- Proven experience launching and scaling operational sites or programs, including accountability for facilities, team performance, and operational outcomes.
- Expertise in safety management and regulatory compliance within transportation, automotive, or similar regulated industries.
- Experience executing incident response and coordinating multi-vendor support in complex operational environments.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed, in support of a 24/7 AV depot.
- Leadership in training execution and team development, with the ability to lead high-performing teams in safety-critical operations at scale.
- Strong analytical and data-driven mindset, including the ability to turn operational data into decisions and clear recommendations for leadership.
- Demonstrated leadership in fast-paced, high-accountability environments, with excellent communication and interpersonal skills to drive cross-functional alignment and lead on-site operations.
- Bachelor’s degree in Engineering, Business, Operations Management, or a related field.
- Must reside in a state registered for Flexdrive Services LLC.
Responsibilities
- Build, maintain, and adjust the depot schedule to ensure adequate shift coverage and operational readiness.
- Monitor attendance, manage real-time coverage gaps, and address workforce trends proactively.
- Partner with the Operations Manager on workforce planning and surface scheduling risks and recommendations.
- Plan and coordinate training execution across shifts, ensuring Fleet Operations Associates and Fleet Operations Leads are prepared and on track for required partner certifications, safety refreshers, and qualification renewals.
- Maintain certification and qualification records, flag upcoming renewals, and escalate compliance risks to the Operations Manager.
- Partner with the Program Lead Trainer to ensure qualified trainers and training resources are available and training delivery is consistent across shifts.
- Lead day-to-day execution of operational systems and processes, including depot layout adherence, vehicle flow, parts management, and data handling.
- Direct Fleet Operations Leads and Fleet Operations Associates during mid shifts, resolve workflow conflicts, and hold the floor accountable to depot performance targets.
- Own on-shift quality, including vehicle readiness, safety inspections, and quality standards; inspect and enforce standards while working alongside the team.
- Maintain accurate shift documentation and disciplined handoffs so incoming Fleet Operations Leads have full situational awareness.
- Direct Fleet Operations Leads on shift priorities, execution decisions, and real-time escalations.
- Serve as the most experienced senior leader in the building when the Operations Manager is absent, provide in-the-moment coaching, and share structured performance observations with the Operations Manager.
Benefits
- Medical, dental, and vision insurance options, with additional programs available when enrolled.
- Mental health benefits.
- Family-building benefits.
- Child care and pet benefits.
- 401(k) plan with company match.
- 12 observed holidays; salaried team members receive discretionary paid time off and hourly team members receive 15 days of paid time off.
- 18 weeks of paid parental leave for biological, adoptive, and foster parents.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
