Associate Manager, Operations

SS&C Technologies • Los Angeles, CA

4d • $78,000 - $140,000 • Hybrid

About The Position

The Associate Manager, Operations supports daily operational activities and contributes to the efficient functioning of critical business processes at SS&C Technologies. The role assists with team supervision, process improvement initiatives, and high-quality service delivery. It supports the Operations Manager in leading and developing operational specialists, monitors performance and operational metrics, and helps ensure compliance with regulatory requirements, company policies, and service level agreements. The position collaborates with cross-functional teams to resolve issues, participates in initiatives to improve operational effectiveness and client satisfaction, prepares reports and analyses for management, and serves as an escalation point for complex operational inquiries. The role is based in Los Angeles, California, with a hybrid work arrangement.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• 3–5 years of experience in an operations role, preferably within the financial services or technology industry.
• Proven experience assisting with team leadership or supervision.
• Strong understanding of operational processes, workflows, and best practices.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong written and verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

Nice To Haves

• Familiarity with SS&C products or similar financial technology platforms.

Responsibilities

• Assist in the day-to-day management and oversight of operational workflows and processes.
• Support the Operations Manager in leading and developing a team of operational specialists, including training and performance feedback.
• Monitor key performance indicators and operational metrics to identify areas for improvement and efficiency gains.
• Contribute to the development and implementation of operational procedures and policies.
• Ensure adherence to regulatory requirements, company policies, and service level agreements.
• Collaborate with client services, technology, compliance, and other cross-functional teams to resolve operational issues.
• Participate in project initiatives aimed at enhancing operational effectiveness and client satisfaction.
• Prepare and present operational reports and analyses to management.
• Act as an escalation point for complex operational inquiries and issues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity
• May be eligible for consideration for a discretionary annual bonus and/or equity awards, such as restricted stock units or stock options, based on individual and business performance and company discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager