Associate Manager, Operations

SS&C • Los Angeles, CA

2d • Hybrid

About The Position

The Associate Manager, Operations supports daily operational activities and contributes to the efficient functioning of critical business processes at SS&C Technologies. The role assists with team supervision, process improvement initiatives, and high-quality service delivery. It also supports operational workflow oversight, monitoring and analysis, policy and procedure implementation, compliance with regulatory requirements and service level agreements, issue resolution, project work, and reporting to management. The position is based in Los Angeles, California, and is hybrid.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• 3–5 years of experience in an operations role, preferably in financial services or technology.
• Experience assisting with team leadership or supervision.
• Strong understanding of operational processes, workflows, and best practices.
• Strong analytical and problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong written and verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

Nice To Haves

• Familiarity with SS&C products or similar financial technology platforms.

Responsibilities

• Assist with day-to-day management and oversight of operational workflows and processes.
• Support the Operations Manager in leading and developing operational specialists, including training and performance feedback.
• Monitor KPIs and operational metrics to identify opportunities for improvement and efficiency gains.
• Contribute to developing and implementing operational procedures and policies.
• Ensure adherence to regulatory requirements, company policies, and service level agreements.
• Collaborate with client services, technology, compliance, and other cross-functional teams to resolve operational issues.
• Participate in projects to improve operational effectiveness and client satisfaction.
• Prepare and present operational reports and analyses to management.
• Serve as an escalation point for complex operational inquiries and issues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Parental leave
• Professional development reimbursement opportunity
• May be eligible for consideration for a discretionary annual bonus and/or equity awards, such as restricted stock units or stock options, based on individual and business performance and at the company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level