Associate Manager, Retail Operations

New York Botanical Garden•Bronx, NY

9h•Onsite

About The Position

The Associate Manager, Retail Operations supports and strengthens the operational foundation of the NYBG Shop, including logistics, inventory, systems, and reporting. Working under the direction of the Director of Retail, this role coordinates deliveries, stockroom and warehouse flow, point-of-sale functionality, and cross-channel inventory accuracy, and maintains clear processes and reference materials for the team. The Associate Manager works alongside other Associate Managers leading Merchandising and Customer Experience. The position requires regular on-site, on-floor presence and includes periodic outdoor work in varied weather, unloading stock deliveries, climbing ladders, and lifting up to 30 pounds. The baseline schedule is 35 hours per week, Wednesday through Sunday, rotating between 9 a.m.–5 p.m. and 11 a.m.–7 p.m. shifts. Occasional evenings and/or holidays are required based on the Garden’s events and programming schedule. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

At least 4 years of retail experience, including at least 1–2 years in a supervisory, lead, or management role.
Demonstrated experience in retail operations, inventory management, and reporting.
Proven ability to lead a team and manage a retail floor in a fast-paced environment.
Demonstrated experience coaching, training, and developing team members.
Proficiency with POS systems and Microsoft Office, including Excel, Outlook, and Word.
Resourcefulness in research, data collection, and analysis, with the ability to distill complex information into actionable recommendations.

Nice To Haves

Shopify POS experience is preferred.
Working knowledge of eCommerce/Shopify operations is preferred; this is a secondary skill area, not the primary focus of the role.
Knowledge of or genuine enthusiasm for horticultural and botanical products is a plus; deep horticultural expertise is not required.
Enjoys building and improving systems, prioritizes competing operational demands effectively, takes ownership of problems, values accuracy and documentation, and balances data-driven analysis with practical floor-level judgment.

Responsibilities

Streamline day-to-day operational logistics, including deliveries, stockroom organization, work orders, and cross-channel inventory flow, serving as warehouse liaison in partnership with the retail team.
Ensure inventory-system accuracy and reporting across in-store and online locations, including order fulfillment and warehouse transfers.
Analyze inventory, storage utilization, and sales data to maintain appropriate stock levels and prevent shrinkage; present findings in a clear, decision-ready format.
With the support and oversight of the Director, monitor KPIs across sales channels and provide performance insights that inform weekly and seasonal operations.
Support POS system functionality end-to-end, serving as the Shop’s primary point person for POS issues, processing damages, and creating and managing discount and promotional codes.
Create and maintain the Shop’s standard operating procedures, process guides, and reference documents.
Coach and develop team members supporting fulfillment and cross-channel operations.
Partner with fellow Associate Managers and other Garden departments on cross-functional projects.
Perform other related duties as assigned.