Associate Manager, Program Operations

ICF•Newark, NJ

2d•$89,261 - $151,744•Remote

About The Position

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey, including PSE&G’s Income Qualified Home Weatherization program. The role supports program success through accurate and timely application reviews, continuous process improvement, and client deliverables. The position reports to the East Region Director of Program Operations and works closely with program implementation, IT, and reporting personnel, as well as external stakeholders. Candidates must be located in New Jersey. The Associate Manager manages Operations Specialists who review program applications, ensures customer projects comply with program calculations and procedures, and monitors quality assurance and quality control. The role also supports invoicing, corrective actions, process documentation, subcontractor guidance, stakeholder communications, and monthly program accrual and forecast analysis. Training will be provided on ICF program support systems, including SLT, SSRS, and SnuggPro.

Requirements

Bachelor’s degree in Business, Data Analysis, Environmental Studies, Energy, or a related discipline, or substitution of one year of related experience for each year of education.
At least 3 years of relevant experience in energy efficiency, utilities, data analysis, operations, or a related area.
Candidates must be located in New Jersey.
Candidates must be authorized to work in the United States.

Nice To Haves

Sound business ethics, including protection of proprietary and confidential information.
Proficiency in Microsoft Office Suite (Excel, Outlook, and PowerPoint), including demonstrated advanced Excel skills.
Experience with SharePoint Lists, Power BI, or Power Automate.
Excellent organizational and time management skills.
Ability to work under strict deadlines and prioritize tasks.
Ability to synthesize information, think critically, and make decisions in a fast-paced environment.
Ability to work with internal staff at all levels and with external clients and vendors.
Excellent problem-solving skills, including ability to analyze situations, identify existing or potential problems, and recommend solutions.
Ability to communicate effectively and provide sound decision-making to inform senior management.

Responsibilities

Support implementation of PSE&G’s Income Qualified Home Weatherization program.
Ensure program invoices to the client are accurate and submitted on time.
Ensure each customer project is processed in compliance with program calculations, policies, and procedures.
Manage a team of Operations Specialists who review program applications.
Monitor program projects for compliance with established QA/QC protocols and processes.
Implement corrective actions to address customer project deficiencies and coordinate resolutions with stakeholders.
Develop, update, and maintain program process documentation.
Communicate with program subcontractors to provide guidance and support continuous improvement.
Maintain effective communication with internal ICF stakeholders and the client.
Analyze monthly program accruals and forecasts for accuracy and to maintain or exceed program QPIs/KPIs.
Become proficient in ICF program support systems, including SLT, SSRS, and SnuggPro; training is provided.