Associate Manager, Program Operations

ICF•Newark, NJ

1d•Remote

About The Position

The Associate Manager, Program Operations provides program operations support for ICF’s energy efficiency division, supporting residential energy efficiency programs in New Jersey. The role supports implementation of PSE&G’s Income Qualified Home Weatherization program and contributes to program success through accurate and timely application reviews, process improvements, and client deliverables. The position reports to the East Region Director of Program Operations and works closely with cross-functional program implementation, IT, and reporting teams, as well as external stakeholders. Training will be provided to become proficient in ICF program-based support systems, including SLT, SSRS, and SnuggPro.

Requirements

Bachelor’s degree in Business, Data Analysis, Environmental Studies, Energy, or a related discipline; one year of related experience may substitute for one year of education.
At least 3 years of relevant experience in energy efficiency, utilities, data analysis, operations, or a related area.
Must be located in New Jersey.
Must be authorized to work in the United States.

Nice To Haves

Sound business ethics, including protection of proprietary and confidential information.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint, with demonstrated Excel experience and advanced skills.
Experience with SharePoint Lists, Power BI, or Power Automate.
Excellent organizational and time-management skills.
Ability to work under strict deadlines and prioritize tasks.
Ability to synthesize information, think critically, and make decisions in a fast-paced environment.
Ability to work with all levels of internal staff and with external clients and vendors.
Excellent problem-solving skills, including the ability to analyze situations, identify existing or potential problems, and recommend solutions.
Ability to communicate effectively and provide sound decision-making to inform senior management.

Responsibilities

Support implementation of PSE&G’s Income Qualified Home Weatherization program.
Ensure program invoices to the client are timely and accurate.
Ensure customer projects are processed in compliance with program calculations, policies, and procedures.
Manage a team of Operations Specialists who review program applications.
Monitor projects for compliance with established QA/QC program protocols and processes.
Implement corrective actions for customer project deficiencies and work through resolutions with stakeholders.
Develop, update, and maintain program process documentation.
Communicate with program subcontractors to provide guidance and support continuous improvement.
Maintain effective communication with internal ICF stakeholders and the client.
Analyze monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
Become proficient in ICF program-based support systems, including SLT, SSRS, and SnuggPro.