Associate Manager, Trade Operations

IntegriChain • Philadelphia, PA

3d

About The Position

The Associate Manager, Trade Operations leads the chargeback processing team in the USA and India. The role performs analysis, manages customer expectations, and supports internal and external customers. As part of the Managed Services team, the Associate Manager works with internal teams, managers, and resources and serves as a primary point of communication between clients and IntegriChain. The position resolves client issues, accurately communicates information to teams, engages with clients, and may be assigned to multiple clients across different regions.

The role manages chargeback processing, validation, and reconciliation, including matters related to pricing, membership eligibility, effective dates, GPOs, enrollment forms, onboarding of new customers and PHS/340B entities, and COT for wholesale and distributor customers. It reviews chargeback errors, determines resolution actions, conducts data analysis, collaborates across departments and directly with customers to resolve errors, and communicates with Finance Shared Service about open deductions. The Associate Manager also reports on chargeback status, prepares reconciliation documentation and admin fee and rebate packages, participates in internal and external meetings, and leads a team of direct or indirect reports while managing multiple priorities.

Requirements

• At least 8 years of experience in financial analysis and/or customer payments.
• Demonstrated ability to collaborate and communicate at all levels to complete critical work.
• Thorough knowledge of chargebacks, contract pricing, rebates and fees, membership management, LOP/LOC, and direct contracts.
• Proficiency with Microsoft Windows and Microsoft applications, including Excel.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, organizational, and administrative skills.
• Ability to work independently and as a team member in a dynamic, fast-paced, deadline-oriented environment.
• Willingness to work with all levels of the organization.
• Strong troubleshooting skills to perform root cause analysis and manage competing priorities.
• Ability to take ownership of projects and initiative to resolve issues.
• Self-starter mentality and commitment to ensuring a positive customer experience.

Responsibilities

• Manage chargeback processing, validation, and reconciliation related to pricing, membership eligibility, effective dates, GPOs, enrollment forms, onboarding of new customers and PHS/340B entities, and COT for wholesale and distributor customers.
• Review and evaluate chargeback errors and determine appropriate actions for resolution.
• Identify significant issues for management review and escalate issues and outstanding disputes when needed.
• Analyze data to address chargeback errors and collaborate with internal departments to obtain information and feedback for resolution.
• Work directly with customers to obtain information needed to resolve errors.
• Communicate with Finance Shared Service regarding open deductions and their status.
• Communicate with customers and provide supporting documentation for error resolution, reducing future errors, and collecting disputed balances.
• Report chargeback statuses as needed and prepare internal reconciliation reports and documentation of actions.
• Prepare admin fee and rebate packages.
• Prepare for and participate in internal account meetings, internal status calls, and external customer meetings.
• Lead a team of direct or indirect reports while managing multiple priorities.
• Serve as a main communication driver between clients and IntegriChain, resolve client issues, and communicate information accurately to teams.

Benefits

• Medical benefits
• Non-medical perks
• Flexible Paid Time Off
• 401(k) plan with company match
• Parental leave
• Student loan reimbursement
• Learning and development opportunities, including more than 700 development courses available to employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed