Associate Manager, Trade Operations

IntegriChain • Philadelphia, PA

4d

About The Position

The Associate Manager, Trade Operations leads the chargeback processing team across the USA and India within the Managed Services team. The role is responsible for chargeback processing, analysis, customer expectation management, and support for internal and external customers. The Associate Manager serves as a primary communication link between clients and IntegriChain, resolves client issues, communicates information accurately to teams, and manages multiple clients simultaneously, potentially across different regions.

Requirements

• At least 8 years of experience in financial analysis and/or customer payments.
• Ability to collaborate and communicate at all levels to complete critical work.
• Thorough knowledge of chargebacks, contract pricing, rebates and fees, membership management, LOP/LOC, and direct contracts.
• Proficiency with Microsoft Windows and Microsoft applications, including Excel.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, organizational, and administrative skills.
• Ability to work independently and as a team member in a dynamic, fast-paced, deadline-oriented environment.
• Willingness to work with all levels of the organization.
• Problem-solving and troubleshooting skills to perform root cause analysis.
• Ability to manage competing priorities, take ownership of projects, and show initiative in resolving issues.
• Self-starter mentality and passion for ensuring a positive customer experience.

Responsibilities

• Manage chargeback processing, validation, and reconciliation related to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding new customers, PHS/340B entities, and COT for wholesale and distributor customers.
• Review and evaluate chargeback errors and determine appropriate resolution actions; identify significant issues and escalate issues and outstanding disputes to management when needed.
• Analyze chargeback errors in depth and collaborate with internal departments and customers to obtain information needed for resolution.
• Communicate with Finance Shared Service about open deductions and their status.
• Maintain customer focus by communicating and providing supporting documentation for error resolution, reducing future errors, and collecting disputed balances.
• Report chargeback statuses as needed and prepare internal reconciliation reports and documentation of actions.
• Prepare administrative fee and rebate packages.
• Prepare for and participate in internal account meetings, internal status calls, and external customer meetings.
• Lead a team of direct and indirect reports while managing multiple priorities.
• Serve as a communication driver between clients and IntegriChain, resolve client issues, and communicate information accurately to teams.

Benefits

• Medical benefits
• Non-medical perks
• Flexible Paid Time Off
• 401(k) plan with company match
• Parental Leave
• Student Loan Reimbursement
• Learning and Development opportunities, including access to over 700 development courses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed