Manager, Trade Operations

IntegriChain • Philadelphia, PA

3d

About The Position

The Manager, Trade Operations leads IntegriChain’s US Trade (PBR) and Contracts team and serves as a trusted partner to Life Sciences manufacturers. The role manages and develops a team of analysts and specialists, owns strategic customer relationships, leads new-customer implementations, and partners with global delivery teams to ensure contracts, pricing, and processing are accurate, timely, and high quality. The manager brings deep trade operations expertise, sound judgment, and a continuous improvement mindset, and is expected to work hands-on alongside the team when needed.

The position oversees customer-facing trade and contract matters, implementation and hypercare, rebate and chargeback contract activity, escalations, and operational quality. It also works with Product, Solutions, and Support on system improvements and release readiness, while maintaining documentation, standard operating procedures, audit support, and cross-training.

Requirements

• At least 7 years of experience in US pharmaceutical trade operations, including rebates and chargebacks such as PBR, DSA, GPO administrative fees, or managed care.
• At least 3 years of direct people-management experience, including one-on-ones, performance reviews, and career development.
• Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience.
• Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks.
• Customer-facing experience, including presenting business reviews and performance updates to senior stakeholders.
• Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones.
• Advanced proficiency in Microsoft Excel.
• Strong written and verbal communication skills and sound judgment under deadline pressure.
• Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset.

Nice To Haves

• Experience with ICyte, Model N, or SAP.
• Comfort using AI-supported tools.

Responsibilities

• Manage and develop analysts and specialists through regular one-on-ones, coaching, performance reviews, performance management, and career development.
• Serve as the primary contact for strategic customers on trade and contract matters and build long-term relationships.
• Lead recurring customer meetings and prepare and present business reviews and performance updates to customer stakeholders.
• Own new-customer implementation and hypercare, provide domain direction to implementation project managers, and ensure smooth handoffs to steady-state support.
• Oversee contract updates, pricing changes, and new rebate and chargeback contract setups, ensuring accuracy and timely downstream processing.
• Manage escalations, disputes, and wholesaler inquiries through resolution in partnership with wholesalers, GPOs, and customer finance teams.
• Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones.
• Lead root cause analysis of recurring issues and drive process improvements, automation, and AI-supported workflows.
• Collaborate with Product, Solutions, and Support teams on system enhancements, user acceptance testing, and release readiness.
• Maintain documentation, SOPs, and audit support, and develop cross-training to share knowledge across the team.

Benefits

• Affordable medical benefits and non-medical perks.
• Student loan reimbursement.
• Flexible paid time off.
• Paid parental leave.
• 401(k) plan with company match.
• Learning and development opportunities, including access to more than 700 development courses at no cost to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager