Talent Operations Manager

Great Lakes Mgmt Co•Woodbury, MN

10d•Onsite

About The Position

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. The role supports a positive candidate and employee experience while maintaining staffing levels that meet resident-care and operational needs. The manager works with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while fostering accountability, engagement, and service excellence. This is a community-based role involving frequent interaction with staff and leadership. It requires scheduling flexibility based on staffing needs, including evenings, weekends, and on-call responsibilities as needed. The role may also provide direct-care support to address staffing coverage and care needs.

Requirements

High school diploma required.
Experience in recruiting, staffing, scheduling, or workforce management required.
Strong organizational and time-management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate degree in a related field.
Healthcare or senior living experience.
Experience with scheduling and applicant tracking systems.

Responsibilities

Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring.
Communicate consistently and promptly with candidates and maintain accurate applicant tracking system records.
Work with leadership to identify staffing needs and implement recruitment strategies.
Oversee onboarding from offer acceptance through orientation and coordinate or facilitate new-hire orientation.
Partner with the Business Office Manager to complete pre-employment requirements and maintain accurate employee records.
Support early employee engagement and retention through check-ins during the first 90 days.
Develop and manage staff schedules based on resident needs, occupancy, and acuity.
Adjust schedules to address call-offs, open shifts, and operational changes while supporting fair and equitable scheduling.
Assist with direct care as needed to support staffing coverage and quality care.
Coordinate after-hours and weekend staffing needs, respond to urgent staffing gaps, and serve as a contact for staffing issues outside standard business hours.
Monitor and manage overtime in alignment with budget expectations; identify trends and implement strategies to improve staffing efficiency and reduce overtime.
Ensure hiring, onboarding, and scheduling practices comply with policies and regulations.
Provide regular updates on hiring progress, staffing levels, and workforce challenges.
Develop and implement retention strategies, lead employee engagement efforts such as stay interviews and feedback collection, and partner with leadership to address staffing challenges and foster a positive work environment.