Talent Operations Manager

Great Lakes Mgmt Co•Plymouth, MN

About The Position

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. The role supports a positive candidate and employee experience while maintaining staffing levels that promote high-quality resident care and operational efficiency. The manager works with community leadership to align staffing strategies with occupancy, acuity, and budget expectations and to foster accountability, engagement, and service excellence. This is a community-based role involving frequent interaction with staff and leadership. Scheduling flexibility is required based on staffing needs, including evenings, weekends, and on-call responsibilities as needed. The position may also assist with direct care to support staffing coverage and quality care.

Requirements

High school diploma required.
Experience in recruiting, staffing, scheduling, or workforce management required.
Strong organizational and time-management skills.
Excellent communication, interpersonal, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Flexibility in scheduling based on staffing needs, including evenings, weekends, and on-call responsibilities as needed.

Nice To Haves

Associate degree in a related field preferred.
Healthcare or senior living experience preferred.
Experience with scheduling and applicant tracking systems preferred.

Responsibilities

Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring.
Communicate consistently and promptly with candidates and maintain accurate applicant tracking system records and documentation.
Partner with leadership to identify staffing needs and implement recruitment strategies.
Oversee onboarding from offer acceptance through orientation, including coordinating or facilitating new-hire orientation.
Partner with the Business Office Manager to complete pre-employment requirements and maintain accurate employee records.
Support early employee engagement and retention through regular check-ins during the first 90 days.
Develop and manage staff schedules based on resident needs, occupancy, and acuity.
Adjust schedules to address call-offs, open shifts, and operational changes, and ensure scheduling practices are fair and equitable.
Assist with direct care as needed to support staffing coverage and quality care.
Coordinate after-hours and weekend staffing needs, respond to urgent staffing gaps, and serve as a contact for staffing issues outside standard business hours.
Monitor and manage overtime in alignment with budget expectations; identify trends and strategies to improve staffing efficiency and reduce overtime.
Ensure hiring, onboarding, and scheduling practices comply with policies and regulations.
Provide regular updates on hiring progress, staffing levels, and workforce challenges.
Develop and implement strategies to improve retention and reduce turnover, including stay interviews and feedback collection.
Partner with leadership to address staffing challenges and foster a positive work environment.