Manager, Talent Operations

Talkdesk

9d • $114,500 - $171,500

About The Position

Talkdesk is seeking an energetic, self-starting Manager, Talent Operations to lead the next phase of its global recruiting operations. The role owns the recruiting technology stack, leads a small global Talent Operations team, and builds scalable processes that support hiring across the US, Portugal, India, the Philippines, and other locations. The team is using AI and automation to streamline recruiting work, and this manager will identify and implement further improvements.

The manager will oversee tools including Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, and CoderPad, along with integrations to Workday. The role includes evaluating and negotiating with vendors, optimizing system configuration and adoption, automating repetitive tasks, and using data to guide decisions. It also leads Talent Operations Coordinators and develops reliable service levels, standardized processes, and recruiter and hiring-manager training.

The position partners with People, Legal, Finance, Compensation, IT, and the people data team on reporting, offers, contracts, approvals, international hiring, and compliance. The manager helps ensure hiring documentation and workflows are accurate and aligned with local employment law, pay transparency requirements, and company policies.

Requirements

• At least 6 years of experience in talent operations, recruiting operations, recruiting systems, or people analytics at a fast-growing technology company, including team leadership experience.
• Deep, hands-on ATS experience; Greenhouse administration experience configuring workflows, permissions, reports, and integrations is preferred.
• Experience using integrations, no-code automation tools, or AI to reduce manual work.
• Strong analytical skills and fluency in Excel or Google Sheets, including lookups, pivot tables, and automated reports.
• Experience building dashboards in a BI or reporting tool.
• Hands-on experience managing offers and employment documentation, including offer letters, contracts, approvals, and handoffs to onboarding.
• Working knowledge of US employment law and hiring compliance, including pay transparency, exempt and non-exempt classification, I-9, background checks, and EEO.
• Understanding of how hiring requirements vary across countries.
• Experience evaluating, purchasing, and negotiating with HR technology vendors and using data to support decisions.
• Experience supporting hiring across multiple countries.
• Strategic and independent approach, with the ability to provide a point of view and recommendations.
• Clear communication skills and confidence presenting to senior leaders.

Nice To Haves

• Greenhouse administration experience configuring workflows, permissions, reports, and integrations.
• SQL.

Responsibilities

• Own the recruiting technology stack, including Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, CoderPad, and integrations with Workday.
• Support vendor evaluations, renewals, and negotiations by analyzing historical usage, forecasting needs, and making recommendations.
• Configure and optimize recruiting tools, encourage adoption, and retire tools that are no longer needed.
• Identify repetitive manual work and reduce it through automation, integrations, and AI.
• Build Greenhouse and GoodTime workflows that reduce handoffs, errors, and turnaround time.
• Monitor recruiting technology and AI developments and pilot useful solutions.
• Partner with the people data team to define recruiting metrics and build dashboards for pipeline health, time to fill, offer acceptance, recruiter capacity, and other needs.
• Build and automate reports, use data to support recommendations, identify trends, and maintain clean ATS data.
• Lead, coach, and develop Talent Operations Coordinators responsible for requisition and offer approvals, offer delivery, and interview scheduling.
• Design team schedules and coverage across time zones, establish service levels, and measure team performance.
• Create, standardize, and document recruiting processes and maintain the knowledge base.
• Train recruiters and hiring managers on tools and processes, track adoption, and address friction.
• Partner with People, Legal, Finance, Compensation, and IT to develop and improve offers, contracts, and approval workflows.
• Support international hiring, including country-specific offer and contract requirements and employer-of-record partners.
• Ensure offers and contracts are accurate and compliant with local employment law, pay transparency rules, and internal policies.
• Partner with Legal and People on hiring compliance.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
• 14 paid holidays each year.
• Equity and short-term bonus or commission incentives may be available based on level and role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed