Operations Manager Jobs

About The Position

Requirements

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L
• Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
• Minimum four (4) years of operations experience in a public transportation environment
• Experience in operations
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques
• Ability to understand sound fiscal financial principles
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
• Ability to administer a Drug and Alcohol program
• Must be familiar with Worker's Compensation Law
• Computer literate and data driven
• Ability to communicate effectively with state and local government
• Ability to manage cost control and financial/budget experience
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
• Must pass a pre-employment drug test and background check
• All roles may entail, to varying extents, the following physical demands: Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; Exposure to both extreme heat and cold; Exposure to loud noises, fumes, and airborne particles
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical
• Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

• Bachelor’s Degree preferable or any combination of education and experience
• CDL Preferred
• Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.

Responsibilities

• Supervises day-to-day operations and administrative activities
• Provides liaison between client and company and facilitates problem solving between departments
• Ensures safety practices and applicable regulations are obeyed by all employees
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
• Supports Safety Department in the management of injury and collision claims
• Sets accurate schedules for routes
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
• Provides accurate and timely operational and financial reporting as requested by management
• Ensures purchases follow company processes and policies
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
• Prepares reports and correspondence
• Interacts with the union representing the employees with the goal of positive interaction
• Monitors operations and coordinates the delivery of service with the Assistant General Manager
• Ensure that service to the public remains on schedule and professional
• Other duties as assigned

Benefits

• Comprehensive Benefits (Medical, Dental, Vision)
• 401K
• Relocation Allowance (Out-of-State ONLY)
• Growth and Opportunity for Advancement
• Work/Home Life balance