About The Position

The Manager Train Operations (MTO) is a frontline operational leader responsible for the safe, reliable, and efficient execution of transportation operations across assigned terminals and line-of-road territories. The position provides direct leadership and supervision of transportation employees and ensures successful execution of operating plans while delivering performance in safety, service, productivity, and cost. The MTO establishes clear expectations, develops employees, reinforces operating standards, and creates accountability for results. Success is measured by operational results and the effectiveness of team leadership.

Requirements

  • High school diploma or GED.
  • At least one year of experience in Transportation, Logistics, Rail Operations, the Military, or Management in Skilled Trades such as building/construction, electrical, or mechanical work.
  • Current CSX Conductor Certification or ability to obtain it within 90 days of hire.
  • Valid driver's license.
  • Knowledge of railroad operations, operating rules, safety standards, and terminal and line-of-road operations.
  • Strong operational judgment, analytical thinking, problem-solving, and decision-making skills.
  • Effective communication, interpersonal, conflict-resolution, and relationship-building skills.
  • Understanding of operational productivity, resource utilization, service commitments, and cost management.
  • Ability to use Microsoft Office, CSX yard systems, mainframe applications, and other operational technology.
  • Ability to meet FRA-regulated color vision and hearing requirements.
  • Ability to complete the stated physical tasks, including frequent lifting up to 80 pounds.
  • Preparedness to relocate anywhere within the company’s operating territory.

Nice To Haves

  • Bachelor’s degree or four-year degree.
  • At least three years of experience working outside an office environment in Transportation, Logistics, Rail Operations, the Military, or Management in Skilled Trades such as building/construction, electrical, or mechanical work.
  • Current Conductor or Locomotive Engineer Certification.
  • At least two years of supervisory experience in Rail Operations.

Responsibilities

  • Lead daily terminal and line-of-road operations to ensure safe, efficient, and reliable execution of the operating plan.
  • Anticipate operational challenges, coordinate crews and resources, and make timely decisions that support network fluidity and Trip Plan Compliance.
  • Monitor and analyze operational performance, identify root causes, and implement solutions to recurring problems.
  • Engage customers to understand service requirements, address concerns, and support reliable service.
  • Manage crews, equipment, and operational resources to improve productivity and asset utilization while balancing cost, safety, service, and operational requirements.
  • Partner across departments to support reliable operations and broader network performance.
  • Establish a proactive safety environment focused on preventing injuries, train accidents, and equipment damage.
  • Maintain a strong field presence, identify operational risks, reinforce operating rules, and intervene when unsafe conditions or behaviors are identified.
  • Conduct operational testing, safety observations, and incident investigations to reinforce compliance and prevent recurrence.
  • Lead and engage transportation employees through clear expectations, effective communication, consistent accountability, and recognition of strong performance.
  • Build productive relationships with craft employees and labor representatives, reinforcing mutual respect, trust, and shared responsibility for safe operations.
  • Take ownership of assigned newly hired conductors throughout On-the-Job Training by coaching them, providing feedback, monitoring progress, reinforcing safe work practices, and addressing performance issues.
  • Lead by example through personal engagement, operational knowledge, professionalism, and commitment to organizational standards.
  • Complete annual training and pass safety rules examinations.
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