Customer Service Dept Mgr - West Lafayette, IN

Meijer•West Lafayette, IN

2d•Onsite

About The Position

The Customer Service/Front End Department Manager leads team member engagement and oversees the operation and financial performance of the assigned area at Meijer’s West Lafayette, Indiana store. The role directs Leads and Team Leaders and is accountable for recognition, feedback, coaching, performance management, training and development, and succession planning for team members within the manager’s span of care. The manager oversees area operations and financial results, including shrink, productivity, safety, scheduling and staffing forecasts, and resolution of team member and customer conflicts. The role also implements process improvements, supports store safety and compliance, and serves as a steward of Meijer’s culture. This job profile is not all-inclusive; other duties may be assigned or required.

Requirements

Bachelor’s degree or equivalent experience.
Minimum 4 years of retail, grocery, or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that practices safe work at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.
Innovative attitude to help Meijer set the industry standard.

Responsibilities

Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
Identify talent and hold career discussions to support store staffing and a diversified pipeline for team member and leadership roles.
Hold candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee execution of corporate plans and manage services and products to maximize sales and productivity.
Own area budget line items in the P&L and be accountable for operational and financial results.
Drive safety, compliance, and condition management throughout the store, and follow store compliance procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work, and identify training needs.
Direct Leads and Team Leaders.
Resolve team member and customer conflicts.
Identify and implement process improvements.
Support recognition, performance management, succession planning, scheduling, and forecasting staffing needs.