Customer Service Dept Mgr - West Lafayette, IN
About The Position
The Customer Service/Front End Department Manager is responsible for team member engagement across their span of care, including recognition, feedback and coaching, performance management, training and development, and succession planning. The manager directs Leads and Team Leaders and is accountable for area operations and financial results, including shrink, productivity, safety, scheduling and staffing forecasts, and resolving team member and customer conflicts. The role also identifies and implements process improvements and serves as a steward of Meijer culture. The manager oversees the execution of corporate plans to manage services and products effectively, maximize sales and productivity, and meet budget goals. They ensure team members receive effective onboarding, training, coaching, and development; identify talent and support career growth and staffing pipelines; uphold company standards; and drive safety, compliance, and store condition management.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 4 years of retail, grocery, or customer service experience.
- Passion for providing industry-leading service.
- Ability to communicate clear and precise direction to team members.
- Ability to analyze financial and statistical information and use it to make informed decisions.
- Ability to lead an organization that practices working safely at all times.
- Proactive and creative thinking applied to the business.
- Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
- Strong business acumen.
- Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.
Nice To Haves
- Progressive leadership experience.
Responsibilities
- Engage with team members to ensure appropriate onboarding, training and development, coaching, and feedback.
- Identify talent and hold career discussions to support store staffing and a diversified pipeline for team member and leadership roles.
- Have candid discussions with team members to uphold Meijer standards and support their growth within the organization.
- Oversee corporate plans and area operations to manage services and products effectively, maximize sales and productivity, and own budget line items in the P&L.
- Drive safety, compliance, and overall condition management throughout the store, following store compliance procedures.
- Ensure Team Leaders and Leads provide guidance, assign daily work, and identify team member training needs.
- Oversee financial results and operational factors, including shrink, productivity, safety, scheduling, staffing forecasts, and team member and customer conflict resolution.
- Identify and implement process improvements and serve as a steward of Meijer culture.
- Perform other duties as assigned or required.
Benefits
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance
- Team member discount
- Development programs for advancement and career growth
- Medical, dental, vision, and 401(k) benefits for leaders, effective on the start date
- Three weeks of paid days off for leaders, effective on the start date
- Tuition-free education and reimbursement assistance, effective on the start date
- Child and adult care assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
