Office Assistant Jobs

About The Position

Requirements

• High school education or equivalent preferred.
• One year of experience in a healthcare environment preferred.
• Bilingual English and Spanish highly preferred.
• Knowledge of HIPAA requirements and patient information preferred.
• Proficiency in Microsoft Office, including Word and Excel, preferred.
• Electronic Health Systems (EHS) experience preferred.
• Ability to learn new software applications.
• Excellent communication, phone etiquette, and customer service skills.
• Excellent time management and prioritization skills.
• Ability to adapt and react calmly under stressful conditions.

Nice To Haves

• High school education or equivalent.
• One year of experience in a healthcare environment.
• Bilingual English and Spanish.
• Knowledge of HIPAA requirements and patient information.
• Microsoft Office proficiency, including Word and Excel.
• Electronic Health Systems (EHS) experience.

Responsibilities

• Digitize outside films into PACS and import external films into the fax system.
• Ensure appropriate prior films and reports are available for comparison with current studies.
• Greet patients and families, direct them to the appropriate area, verify exam orders, and check patients into the Radiology system.
• Request prescriptions and/or referrals upon patient arrival and verify that orders are signed by a physician.
• Communicate delays to families in a timely and compassionate manner.
• Float, cover, and assist throughout the department to optimize patient flow.
• Ensure films are read by a radiologist promptly after procedures conclude.
• Collaborate with nursing to maximize patient flow and meet service standards.
• Perform service recovery when applicable to maximize patient and family satisfaction.
• Handle stat calls, troubleshoot issues, and expedite communication between radiologists and physicians.
• Rotate through patient waiting areas to develop knowledge of all modalities.
• Act as the control point for incoming phone calls and resolve requests and issues with doctors’ offices.
• Coordinate delivery of results to outside offices and print CDs upon request.
• Use LEAN methodology and participate in ongoing improvement of the patient experience and service recovery process.
• Maintain required licensures, certifications, competencies, health requirements, and education in a timely manner.
• Meet timekeeping and attendance expectations and comply with communication standards and service score targets.