Front Office Assistant-Podiatry (Hartwell/Toccoa)

Medlink Georgia•Hartwell, GA

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Front Office Assistant to support healthcare professionals and provide patient-centered service at its Toccoa/Hartwell locations. The position serves as a primary contact for patients and visitors and performs front-office, scheduling, records, financial, and other administrative duties in a healthcare setting.

Requirements

One of the following education and experience combinations: graduation from an approved MOA program or technical school business program and one year of experience; a high school diploma or equivalent and at least one year of related secretarial experience in healthcare; or a high school diploma or equivalent and three years of general secretarial experience.
Some knowledge of medical terminology.
Skills using a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment when completing assigned tasks.

Responsibilities

Greet and serve patients and visitors, providing exceptional customer service.
Answer and route telephone calls, create patient cases as appropriate, and return patient voice and email messages in a timely manner.
Schedule appointments in the electronic health record and maintain provider schedules by rescheduling appointments, following up on no-shows, and reminding patients of upcoming appointments.
Document and update patient demographic information and scan registration and other relevant documentation into the electronic health record.
Verify insurance eligibility when it cannot be verified electronically.
Educate patients about sliding fee scale discounts, determine eligibility by verifying income, and document insurance and sliding fee scale policies in the electronic health record.
Obtain signed patient release forms and collect payments when services are rendered.
Maintain the patient reception area in a clean, neat, and presentable condition.
Participate in and assist with documenting daily huddles.
Follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and claim creation for services rendered.
Maintain the clinical inbox and complete assigned inbox tasks by the end of the day.
Work positively with administrative and center staff.
Respond promptly to appointment messages and requests received by phone and portal.
Educate patients about PCMH and how the care team can help them.
Participate as a member of a patient's care team within Team Work.
Ensure patients receive a copy of their visit summary, leave with an appointment, and do not face transportation barriers.
Ensure patients have an identified primary care provider.
Perform other administrative and clerical duties as assigned.